Contact Centre Agent

**Control Centre Agent**: - REQUISITION ID: 9718 - LOCATION: Chennai, TN, IN, 600119 - DEPARTMENT: Service **REQUISITION ID**: 9718 **LOCATION**: Chennai **DEPARTRMENT**: Control Centre **YOUR TASKS**: - Work as Agent in the Global Control Centre under a shift schedule 24/7 - Perform remote 1st level alarm resets based on defined handling...

About Client: A leading NBFC Job Title: Contact Centre - Chief Manager Grade - M3 Location: Chennai Experience: 11+ years Job Responsibilities: Managing the day-to-day performance of the Contact Centre Operations and expected to shape the future of Contact Centre Operations being committed to deliver a great customer contact experience through a variety of...

Need Institute background experience - Training new and experienced call centre agents - Creating and testing scripts for new projects - Managing the training budget - Supporting employees to keep productivity up - Developing procedures - Offering technical support - Monitoring issues - Creating a training plan or developing a guide or manuals contact...

Hiring for Team Lead - Operations ( Contact Centre/ BPO /Call centre)Interested candidates inbox your resumes to Deebathra.Abrahamgnanadass@movate.comPOSITION: - Team Leader - OperationsLOCATION: - Chennai, IndiaJOB PROFILE:-Educate/Remind & Review their respective team/individuals on their KRA goals & targets.Share Engineer Scorecard within the team and...

Hiring for Team Lead - Operations ( Contact Centre/ BPO /Call centre) Interested candidates inbox your resumes to POSITION: - Team Leader - Operations LOCATION: - Chennai, India JOB PROFILE:- Educate/Remind & Review their respective team/individuals on their KRA goals & targets. Share Engineer Scorecard within the team and enable individual awareness on...

Contact our existing customers and new customers in English speaking countries by telephone - Customer requests and inquiries are recorded and forwarded to responsible colleagues - Document the conversation in our database and maintain the addresses and contacts - Follow the processes as per defined guidelines and ensure the data quality in CRM system. -...

Responsibilities - Manage inbound calls in a timely manner - Respond to customer queries related to products, services. - Maintaining accurate records of customer interactions Keep records of all conversations in our call centre database in a comprehensible way - Achieve performance metrics, such as call resolution time or customer satisfaction ratings -...

**Job Title**: Call Centre **Location**: Chennai **Job Type**: Full-time **Qualification**: Any Graduate **Roles and Responsibilities**: - Handle inbound and outbound customer calls efficiently and professionally. - Provide accurate information, resolve queries, and guide customers on products, services, or transactions. - Ensure first-call resolution...

Hiring for Team Lead - Operations ( Contact Centre/ BPO /Call centre)Interested candidates inbox your resumes to POSITION: - Team Leader - OperationsLOCATION: - Chennai, IndiaJOB PROFILE:-Educate/Remind & Review their respective team/individuals on their KRA goals & targets.Share Engineer Scorecard within the team and enable individual awareness on their KRA...

Hiring for Team Lead - Operations ( Contact Centre/ BPO /Call centre)Interested candidates inbox your resumes to : - Team Leader - OperationsLOCATION: - Chennai, IndiaJOB PROFILE:-Educate/Remind & Review their respective team/individuals on their KRA goals & targets.Share Engineer Scorecard within the team and enable individual awareness on their KRA...