Atlassian Administrator

Company Description
**Our Mission**

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

**Job Description**:
**Your Career**

As an Atlassian Administrator, you’ll partner with IT and business teams to establish best practices, improve current and future project workflows, and manage integrations and reporting. Use your creative problem-solving and strong technical expertise to impact the entire business. If you are highly motivated, thrive on big challenges, and approach your work with ownership, openness, and optimism—we’d love to hear from you

**Your Impact**

This position will report into IT and we are looking for someone to join our team immediately. Job Responsibilities:

- Create, manage, and support all administrative functions associated with Jira, Confluence, 3rd party add-ons, and integrations
- Drive the strategic roadmap for better tool utilization through documentation, training, coaching, and optimization, enabling stakeholders to work with even greater productivity
- Use your deep knowledge of the Jira platform and experience to build the Jira hierarchy and workflows to implement and maintain consistent structure, taxonomy, usage, and SOX compliance
- Proactively plan and implement upgrades for the project management platforms
- Create Jira based reports, dashboards, and planning views based on different user requirements and provide stakeholders with actionable metrics and status reports
- Troubleshoot user and system-level issues and deliver scalable and timely solutions, as well as develop and maintain documentation and end-user training materials
- Communicate, written and verbal, with technical and non-technical cross-functional teams

**Qualifications**:

- BA/BS degree or equivalent experience in Information Technology or Computer Sciences
- 2+ years of experience with deep hands-on expertise with the Jira product suite (Atlassian, Confluence, and others), supporting 3rd party add-ons (Portfolio, Structure, etc.) and integrations
- Knowledge of the Jira product suite at admin and super-user level (Jira Certified a plus)
- Conceptual and practical understanding of SDLC and Agile Frameworks
- Knowledge of Scrum and continuous integration and continuous deployment practices
- Experience with providing user management, access roles and permissioning, global and project-level configuration and maintenance, training, and end-user support for JIRA
- Experience designing, configuring, maintaining, and evolving customized project space setups to include issue type scheme design, screen scheme design, new field design, and workflow design and configuration.
- Able to work independently with mínimal guidance in a rapidly changing environment
- Strong executive presence, facilitation skills, drive for results, attention to quality and detail, and a collaborative attitude

Additional Information
**Our Commitment**

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

All your information will be kept confidential according to EEO guidelines.

**Covid-19 Vaccination Information for Palo Alto Networks Jobs**
- Vaccine requirements and disclosure obligations vary by country.
- Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:

- The job requires accessing a company worksite
- The job requires in-person customer contact and the cu