Quality Support Officer

3 days ago


Gurgaon, India Insight Enterprises, Inc. Full time

**Requisition Number**:91162**

Role Purpose:
Understanding customer needs and requirements to develop effective quality control processes.

Devising and reviewing project management related products. He/she will report to the QA manager and will be part of the EMEA PMO department within Service Design & Delivery.

Principle Accountabilities & Responsibilities:

- Understand customer needs and requirements to develop effective quality control processes
- Review specifications for Projects or processes
- Ensure adherence to health and safety guidelines as well as legal obligations
- Support inspectors, technicians and other staff and provide guidance and feedback
- Support all Projects development procedures to identify deviations from quality standards
- Keep accurate documentation and perform statistical analysis
- Solicit feedback from customers to assess whether their requirements are met
- Submit detailed reports to appropriate executives.
- Be on the lookout for opportunities for improvement and develop new efficient procedures
- Carry out assurance and exception checks at key stages of the products in order to ensure the correct information is reflected on the system at any point in time, and ensure any errors are corrected promptly
- Carry out assurance and exception checks on expected documentation per project
- Track, compile, and report operational and financial information relating to service delivery including the reporting of performance indicators, deviations, and technical data

**Key Skills, Knowledge and Experience**:

- 4-6 years of related experience
- Ability to plan, organise and prioritise workload, including coordinating with others
- Good numeracy skills and ability to manipulate financial data
- Strong attention to detail and ability to deliver a high quality of work with mínimal errors
- Experience of working within a high performing team within a fast-paced, target driven environment
- Excellent organizational skills, prioritizing and working to tight deadlines
- Previous experience working with PMIS tools (preferably Clarizen) and/or ITSM tools

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India


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