Quality Analyst

3 days ago

Gurgaon, Haryana, India 4e71b823-0fdb-4930-bfe8-bb3c089ba4b6 Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Role & responsibilities

Role Description

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KRAs

  • Manage and implement quality processes
  • Collaborate with service delivery teams, to implement quality improvement initiatives
  • Ensure process meets and exceeds Quality & Related KPI
  • Conduct error root cause analysis, present findings, and recommendations to the stakeholders
  • Training needs identification, Conduct Training/Audit and Up skill resources
  • Facilitate Quality and Compliance team to perform various audits and follow ups based on the observations highlighted
  • Study the process, identify, and implement process improvement initiatives through projects
  • Support cross location teams

Experience and Desired Skills

  • Experience in quality assurance management and process improvement
  • Knowledge of quality assurance methodologies and tools
  • Strong analytical and problem-solving skills
  • Effective communication and interpersonal skills
  • Ability to work well in a team and collaborate with cross-functional teams
  • Relevant certifications (e.g., Certified Quality Manager, Six Sigma) are a plus
  • Preferred experience in Banking and Financial Services domain
  • People handling experience is a must
  • Excellent Communication skills
  • Should have experience in working in outsourced environment, in banking domain
  • Ability to work under pressure & in an unstructured environment

Shift All days- work from office, US/UK shift

Qualification: Any Graduate

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