Hospital Help Desk

**Job Title**:Hospital Help Expert

**Function**:Claim Assistance

**Job Type**:Full Time Job - To be placed at Bangalore In and Around

**Reports To**:Assistant Manager

**Location: B**angalore

Medical Insurance Claim Assistance Department at **We Assist **has an important role of managing the Hospital Relations, Billing Related Queries, Client Relationship Management to ensure that the **We Assist **continues to be a competitive service provider in the InsureTech, Cashless and Reimbursement Claim Settlement and the related industry. With ambitious growth plans in mind, **We Assist **is looking to offer cutting edge solutions to both patients and the partner hospitals by leveraging technology and with unique product offerings.

**Job Roles & Responsibilities**
- To interact with hospital staff and patients.
- Collecting necessary documents from Patient
- Coordinate with internal medical and financial team for initial approval.
- Making sure all the documents are available before sharing it with approval team.
- Educating patient about deduction (Co-Pay, NME)
- To create awareness about reimbursement claims. (Pre, Post & Hospitalization)
- Collecting claim supporting documents from the patient or patient party / hospital staff & coordinate with back-end team to ensure smooth transfer of data to the TPA/Insurance company.
- Be available at the assigned hospital for six days in a week b/w 10 am to 7pm
- Efficiently and effectively handling grievance / issue raised by hospital staff & patients, escalating issue to the team leader, as necessary.
- Follow-up and Updates to be given to the clients

**Qualifications & Skills.**
- Any Diploma, Graduation / Under Graduation
- 6 months - 2 years of experience
- Should have good analytical skills
- Excellent interpersonal & communication skills
- Open to travel and to be placed at different Hospital locations

Experience
- Worked in Hospital or Insurance 6 months to 02 years. (added advantage )

Additional Skills.
- Strong verbal skills - Fluency in Kannada & English.
- Strong problem-solving skills and enthusiasm for new tasks and challenges
- Relationship building skills.
- Ability to multitask and prioritize, with a strong work ethic and attention to detail
- Ability to operate with a high level of confidentiality and professionalism
- Willingness to accept a high degree of uncertainty, jump in and help wherever needed, get hands dirty, and wear multiple hats on a fast-moving team.

About Us

We Assist is a disruptor in the field of InsureTech, Reimbursement Claims, Partner for many renowned Corporate Hospital Chains

We Assist offers one of its kind services that is designed to assist Health Insurance customers for a hassle
- free Reimbursement Claim Experience. In the last 5 years we have solved thousands of reimbursement cases and boast about many happy customers. While the hospitals and family members of patients are focusing on the well-being of the patients, we take care of the cumbersome logistics and the laborious claim process on client’s behalf.

Our 3 decades of experience and the legacy in the insurance industry via our parent company Karthika Insurance makes it easier to interact with the key stake holders and to get the job done on behalf of Partner Hospitals and Patients. We are based out of Bangalore, Karnataka and soon spreading our wings across India and are looking to grow faster.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: Up to ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work (preferred)

**Speak with the employer**
+91 08660393081
- Health insurance