Channel Support

2 days ago

Chennai Tamil Nadu, India GRM Academy & Consultant Pvt Ltd Full time

Channel Operations
Job Title: Channel Support Agent/ Onboarding Agent
Department: Customer Support
Reports To: Manager
Location: Chennai/Hyderabad

**Job Type**: Full-Time
**Job Description**:
We are seeking a motivated and customer-focused Channel Support Agent / Onboarding Agent to
join our team. In this role, you will be responsible for providing exceptional support to our partners
and customers, ensuring a smooth onboarding experience, and assisting with any inquiries related to
our online store. You will play a crucial role in enhancing customer satisfaction and driving the
success of our channel partners.
Key Responsibilities:
Onboarding Support:

- Guide new partners through the onboarding process, ensuring they understand our
platform, tools, and resources.
- Conduct training sessions and provide documentation to help partners effectively utilize our
online store.
- Assist partners in setting up their accounts, product listings, and payment processing.
Customer Support:

- Respond to inquiries from partners and customers via communication channels in a timely
and professional manner.
- Troubleshoot and resolve issues related to orders, payments, and account management.
- Maintain a high level of product knowledge to provide accurate information and support.
Communication:

- Act as a liaison between partners and internal teams, ensuring clear communication and
timely resolution of issues.
- Identify areas for improvement in our onboarding process and support services.
Documentation and Reporting:

- Maintain accurate records of partner interactions and onboarding progress in our CRM
system.
- Prepare reports on common issues, feedback, and suggestions for process improvements.
Continuous Improvement:

- Stay updated on industry trends and best practices to enhance the onboarding experience
and support services.
- Collaborate with the product and marketing teams to improve resources and tools available
to partners.Requirements
- 1-2 years in a high-volume help desk role, providing technical support and guidance in a
fast-paced environment.
- Excellent spoken and written communication skills, with fluency in comprehension and
expression.
- Ability to accurately capture and document information while following processes correctly.
- Quick learner, receptive to feedback, and adaptable to process updates.
- While primarily an individual contributor, must engage in cross-training, collaboration, and
program development efforts

Pay: ₹500,000.00 - ₹1,200,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Night shift

Work Location: In person

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