Customer Service Agent

16 hours ago

Ahmedabad Gujarat, India Mad Brains Technologies llp Full time

**Location**: Ahmedabad
**Experience**: 0-1 Years
**Industry**: BPO / Customer Support
**Shift**: Rotational (Day & Night)

**About the Role**:
We are looking for dynamic and enthusiastic **Customer Service Support Executives** to join our growing team in Ahmedabad. If you have excellent communication skills and a passion for delivering outstanding customer experiences — we want to hear from you

**Key Responsibilities**:

- Handle inbound and outbound customer calls professionally and efficiently.
- Resolve customer queries, complaints, and requests in a timely manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams for prompt issue resolution.

**Requirements**:

- 0-1 year of experience in customer service, preferably in the BPO industry.
- **Excellent verbal and written communication skills.**:

- Ability to work in **rotational shifts** (including night shifts).
- Strong problem-solving skills and a customer-focused attitude.
- Good listening skills and attention to detail.

**Perks & Benefits**:

- Competitive Salary Package
- Incentives and Performance Bonuses
- Friendly and Supportive Work Environment
- Opportunity for Career Growth within the organization

Pay: Up to ₹25,000.00 per month

**Benefits**:

- Food provided
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Language**:

- English (required)
- Hindi (preferred)

**Location**:

- Ahmedabad, Gujarat (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

Work Location: In person

**Speak with the employer**
+91 8054250992

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