Customer Service Agent

4 days ago

Ahmedabad, India Synergy Resource Solutions Full time

Greetings from Synergy Resource Solutions, a leading HR Consultancy Firm.

Our client a leading company multi-specialized digital support agency based out in Ahmedabad.

Job Position - Customer Service Agent

Experience: 2+ years

Gender - Female only

CTC - Best in industry

Job Timings - 9.30 am to 6.30 pm

**Responsibilities**:

- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Following company policies effectively and communicating with customers in a professional and effective manner
- Responding promptly to customer inquiries using the tools and dialog scripts and templates provided.
- Communicating with customers through various channels that are designed to be fast, effective, and efficient.
- Acknowledging and resolving customer complaints and escalating them only when necessary
- Learning and knowing our products and services so that you can answer questions in an orderly and timely fashion
- Keeping records of customer interactions, transactions, comments and complaints
- Maintaining communication with customers on the company software and keeping all records of all information within the company software and ecosystem
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support
- Go the extra mile to engage customers and make sure they are satisfied and appreciate them.
- Work with customer service manager to ensure proper customer service is being delivered.Requirements:

- University/college degree is an asset
- Proficiency in English
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Ability to multitask, prioritize, and manage time effectively
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills

**Benefits**:

- Flexible working hours
- Alternative Saturdays off and all Sundays off
- Widow Insurance after completion of probation period.
- Twice increment in a year

Employment benefits:

- Birthday - Amazon voucher Rs 200
- Marriage - Amazon voucher Rs 10000
- New born baby - Amazon voucher Rs 10000

**Salary**: ₹30,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Iskon cross Road, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Fluent English (preferred)

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