
Customer Service Agent
1 week ago
**Job Description**:
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Following company policies effectively and communicating with customers in a professional and effective manner
- Responding promptly to customer inquiries using the tools and dialog scripts and templates provided.
- Communicating with customers through various channels that are designed to be fast, effective, and efficient.
- Acknowledging and resolving customer complaints and escalating them only when necessary
- Learning and knowing our products and services so that you can answer questions in an orderly and timely fashion
- Keeping records of customer interactions, transactions, comments and complaintsMaintaining communication with customers on the company software and keeping all records of all information within the company software and ecosystem
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support
- Go the extra mile to engage customers and make sure they are satisfied and appreciate them.
- Work with the customer service manager to ensure proper customer service is being delivered
**Salary**: ₹30,000.00 - ₹40,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
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