Customer Support- Chat

6 days ago

Pune, India Dreammithra pvt ltd Full time

Hi Team,

Please work on below requirement with our client “Vodafone” for the role of “Customer Support
- Chat”.

We have drive in Bangalore location on Wednesday & in Pune Thursday.

No of positions-5

Location - Bangalore

Salary - 5 LPA( 30% hike including 10%variable)

Exp - 1+ years

**Job Description**:

- Be a team player
- Be Disciplined and Punctual
- Good communication skills
- Handle Ordering, Billing, Provisioning, Cancellations, General and admin related queries.
- Ability and eagerness to learn different skills and knowledge within Mobility team
- Basic knowledge on Telecom Industry, Mobility, Broadband and internet.
- To ensure all the process KPIs are met for themselves and influence the team towards the same
- To act as the First level of contact for escalations raised
- To suggest process improvement ideas and implement them successfully
- To suggest and implement innovative process improvement ideas
- To collaborate with other teams and engage in cross-functional initiatives
- To identify the process training needs of the team and raise it to the Manager/trainer or arrange sessions to fill in the GAP identified in terms of process
- To effectively manage their leaves to ensure seamless operation of the process
- To act as Mentors for new joiners and existing colleagues in the team
- Willing to work in shifts and rotational Offs.

**Salary**: Up to ₹38,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Shift allowance

**Speak with the employer**
+91 +918095637776

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