
Chat Support Executive
6 days ago
We are Hiring for **Chat Support Executive**for **Pune** Location. Please find the job responsibility as below:
**Job Profile**: Chat Support Executive
**Experience**: 1 years
**Shift Timing**: Rotational Shifts
**Budget**: Upto 4.8 LPA
- You will be responsible for handling inbound customer queries (inc. billing, rate plans, service
- activations and changes, credits and adjustments, troubleshooting and complaints) using the live chat channel.
- Take complete responsibility of providing accurate and relevant information and to resolve customers query on the first contact.
- Take end to end ownership of the customer’s issue and follow through commitments.
- Listen actively, understand, and assess issues from customers then communicate in a calm, clear, simple and personal way.
- Use simple language which is clearly understood by the customer.
- Adhere to work schedule & thereby contributing to operational efficiencies.
- Meet & maintain work ethics in congruence with organizational compliance.
- Deliver consistently, maintaining warm & professional relationships.
- Deliver on efficiencies & commercial targets
- Contribute to business profitability through various up-sell / cross-sell initiatives.
Pay: ₹30,000.00 - ₹40,000.00 per month
**Experience**:
- Customer support: 1 year (required)
- International BPO: 1 year (required)
Work Location: In person
**Speak with the employer**
+91 9311788778
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