Student Support Officer

**Job Title: Student Support Officer (After-Sales Service)**

**Location**:Remote

**Job Type**: Full-Time
**Working Hours**: Monday to Saturday, 9:00 AM - 6:00 PM (UK Shift)
**Reports To**: Student Services Manager / Operations Manager

**About the Role**:
We are seeking a compassionate, organised, and proactive **Student Support Officer** to manage the **after-sales journey** of students enrolled in our training and education programmes. Your role will begin once a student completes their enrollment and will continue throughout their learning journey. You’ll be the student’s first point of contact, ensuring they feel supported, informed, and confident—while keeping enrollment paperwork, progress reviews, and payment records in check.

**Key Responsibilities**:Enrollment & Onboarding Support**
- Review and verify all post-enrollment documentation (enrolment forms, ID proofs, assessments, contracts, etc.) for accuracy and completeness.
- Guide students through any incomplete or missing paperwork and ensure timely submissions.
- Onboard students by providing clear course information, start dates, tutor contacts, and login instructions (where applicable).

**Ongoing Student Communication**
- Conduct **weekly check-in reviews** to monitor student progress, address concerns, and encourage course completion.
- Be available to respond promptly to student queries, concerns, or issues throughout their study period.

**Payment Monitoring & Follow-Up**
- Monitor payment schedules and track tuition fee instalments.
- Send **regular payment reminders** and follow-ups via calls or messages.
- Chase failed or missed payments in a professional but firm manner, ensuring resolution and payment recovery.
- Liaise with the finance team on outstanding dues and payment updates.

**Tutor & Student Liaison**
- Act as the key communication bridge between tutors and students.
- Facilitate responses to academic or scheduling queries from either party.
- Escalate any academic or personal concerns to relevant departments (e.g., learning support, safeguarding, etc.) when necessary.

**Student Records & Reporting**
- Maintain up-to-date records of student interactions, documents, and progress using the CRM or student database.
- Submit weekly progress reports to the Student Services or Operations Manager.
- Flag students who are at risk of dropout or disengagement and initiate intervention steps.

**Key Skills & Experience Required**:

- **1+ year experience** in a student support, customer service, or administrative role—preferably in education, training, or e-learning.
- Strong interpersonal and communication skills—patient, empathetic, and confident on calls.
- Good understanding of **student lifecycle management**, including onboarding, ongoing care, and course support.
- Experience using **CRMs, student management systems**, or Google Workspace/Microsoft Office.
- Highly organised, with attention to detail and follow-up discipline.
- Ability to handle sensitive or confidential matters professionally.

**Preferred (Not Required)**:

- Experience working in a training provider, college, or distance learning setting.
- Understanding of **funded or self-funded course structures** and instalment-based payment plans.
- Multilingual communication skills or cultural sensitivity when working with diverse student groups.

**Working Hours**:

- Monday to Saturday, 9:00 AM - 6:00 PM (Full-Time)
- Some flexibility may be required during peak enrollment periods or urgent student issues.

**What We Offer**:

- Competitive salary
- Opportunities for career growth and professional development
- Friendly, mission-driven team
- Staff training and support

**Job Types**: Full-time, Part-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Expected hours: 45 per week

**Experience**:

- working with students: 1 year (required)

**Language**:

- Britich Accent (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: Remote