Customer Service Executive

2 weeks ago


Mulund West Mumbai Maharashtra, India Super Scholar Full time

**Key Responsibilities**:

- Make outbound calls to existing and potential customers.
- Address customer inquiries, provide product information, and resolve issues.
- Promote products/services and upsell when applicable.
- Maintain accurate records of customer interactions.
- Meet or exceed performance metrics (e.g., call volume, customer satisfaction).
- Ensure a high level of customer satisfaction by providing timely and effective solutions.

**Requirements**:

- Up to 3 years of experience in outbound calling or customer service.
- Strong communication and interpersonal skills.
- Ability to handle customer objections and remain calm under pressure.
- Comfortable working with CRM systems and databases.
- Goal-oriented and self-motivated.

**Benefits**:

- Competitive salary and performance-based incentives
- Comprehensive training and career development
- Friendly and supportive work environment

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Mulund West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person



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