Customer Service Executive

2 weeks ago

Baner Pune Maharashtra, India EnKash (Nehat Tech Solutions Pvt. Ltd.) Full time

**Customer Service Executive**

**Location**: Baner, Pune
**Work Mode**: Onsite (5 days a week)

**Experience**:1-3 years

**About EnKash**

EnKash is India’s fastest-growing **fintech company**, revolutionizing the B2B payments ecosystem. We empower businesses with innovative financial solutions, enabling seamless and efficient payment processes. As a leader in the industry, we are committed to delivering top-notch customer experiences and helping businesses thrive.

We are looking for **bright and talented professionals** who are passionate about providing excellent support to our valuable corporate customers—**quickly and efficiently**. If you’re someone who thrives in a dynamic environment and is eager to grow in the **customer service/customer success** domain, EnKash is the perfect place for you

**Key Responsibilities**
- **Provide prompt and accurate solutions** related to our products and services.
- **Ensure customer satisfaction** by addressing concerns professionally and efficiently.
- **Collaborate with internal teams** to escalate and resolve complex customer issues.
- **Maintain accurate records** of customer interactions in the CRM system.
- **Proactively follow up** to ensure issue resolution and improve customer experience.
- **Stay updated** with company offerings, policies, and industry trends.
- **Meet and exceed performance metrics**, including response time and resolution rate.

**What We’re Looking For**
- **Experience**: 1-3 years in customer service, customer success, or a similar role.
- **Communication**:Excellent spoken and written English** skills.
- **Problem-Solving**: Ability to handle customer concerns efficiently and professionally.
- **Tech-Savvy**: Familiarity with CRM tools and Microsoft Office.
- **Mindset**: Proactive, customer-centric, and a team player.
- **Work Ethic**: Willingness to work from the office (Baner, Pune) **5 days a week**.
- **Growth-Oriented**: Looking to build a long-term career in customer service/customer success.

**Why Join EnKash?**
- Be part of **India’s fastest-growing fintech** revolution.
- **Fast-track career growth** opportunities in a rapidly scaling company.
- Competitive salary and performance-based incentives.
- A dynamic and energetic work environment.

If you're ready to grow with us and **make an impact in the fintech industry**, we’d love to hear from you

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹23,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Application Question(s):

- Notice Period

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

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