Customer Relations Representative

2 days ago

Bhatar Surat Gujarat, India Viken Tape Limited Full time

**Job Summary**:
We are seeking a dynamic and customer-centric individual to join our Customer Relationship Management team as a Customer Relationship Executive. This role is pivotal in nurturing and enhancing customer relationships, ensuring customer satisfaction, and driving loyalty. If you have a passion for building strong connections with customers, this opportunity is for you.

**Key Responsibilities**:
Build and maintain strong, long-lasting relationships with customers.

**Issue Resolution**:Investigate and address customer complaints, concerns, and issues promptly and effectively.
Collaborate with internal teams to resolve customer problems.

**Account Management**:Manage and grow assigned customer accounts by understanding their needs and aligning our products and services.
Identify opportunities for upselling or cross-selling.

**Product Knowledge**:Develop in-depth knowledge of our products and services to provide customers with detailed information and assistance.
Stay updated on product updates, features, and benefits.

**Feedback Collection**:Gather customer feedback and insights to improve products and services.
Communicate customer suggestions and needs to relevant teams.

**Customer Training**:Provide training and guidance to customers on using our products and services effectively.
Ensure customers maximize the value of their purchases.

**Customer Retention**:Implement retention strategies to ensure existing customers continue to choose our products and services.
Monitor customer retention and take proactive measures.

**Records and Documentation**:Maintain accurate and up-to-date customer records in the CRM system.
Generate reports related to customer interactions and account activities.

**Team Collaboration**:Collaborate with cross-functional teams, including sales, marketing, and customer support, to ensure a unified approach in serving customers.

**Qualifications**:

- Bachelor's degree in business, marketing, or related field preferred.
- Proven experience in a customer relationship, account management, or similar role.
- Exceptional interpersonal and communication skills.
- Strong problem-solving abilities and conflict resolution skills.
- Proficiency in customer relationship management (CRM) software.
- Demonstrated ability to build and maintain customer relationships.

**Benefits**:

- Competitive salary.
- Ongoing training and professional development opportunities.
- Collaborative and supportive work environment.

Pay: ₹23,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Bhatar, Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- CRM: 1 year (preferred)
- total work: 2 years (required)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)

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