Associate - Patient Services

2 hours ago

Yelahanka Bengaluru Karnataka, India Cytecare Cancer Hospital Full time

Register walk-in, appointment, and referral patients accurately in the HIS.
- Generate and explain consultation, investigation, and pharmacy bills.
- Collect payments (cash, card, UPI, insurance co-payments) and reconcile daily collections.
- Coordinate with diagnostic departments (lab, radiology) for order entry and report tracking.
- Assist patients with queries regarding OP billing and procedures
- Open and maintain accurate patient files upon admission with relevant billing categories (self-pay, corporate, TPA, etc.).
- Ensure timely and correct posting of services, procedures, doctor visits, and investigations.
- Generate interim and final bills with complete verification.
- Liaise with nurses, consultants, and pharmacy for documentation and billable entries.
- Pre-authorisation form coordination: Collect, verify, and submit necessary documents to TPA/insurance desk.
- Follow-up on approvals, queries, and enhancements with the insurance company.
- Guide patients on insurance coverage, exclusions, and balance payments (if any).
- Coordinate discharge formalities including final authorization and billing closure.
- Update and maintain insurance logs, denial records, and claim status.
- Ensure patient records and billing data are updated and stored per hospital policy.
- Maintain confidentiality and patient data integrity.
- Escalate system or service errors to supervisors promptly

Pay: ₹19,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift
- Rotational shift

Supplemental Pay:

- Shift allowance

Ability to commute/relocate:

- Yelahanka, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Hospital Billing & Insurance: 1 year (required)

**Language**:

- English, Kannada & Hindi (preferred)

Shift availability:

- Overnight Shift (required)

Work Location: In person

Expected Start Date: 05/06/2025

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