Chat Support Executive

3 days ago

Noida Uttar Pradesh, India MyOperator Full time

**Key Responsibilities**
- Engage with users in real time via **live chat** and resolve their issues efficiently and professionally
- Guide customers through product features, onboarding steps, and setup processes (e.g., WhatsApp Business, call features)
- Troubleshoot user issues and provide clear, step-by-step resolutions
- Document recurring queries to enhance our internal knowledge base and FAQs
- Collaborate with technical and product teams for issue escalation and resolution
- Capture, analyze, and relay customer feedback for product improvement
- Maintain a high **Customer Satisfaction (CSAT)** score by delivering quality support

**Requirements**:

- **1-2 years** of experience in **chat-based customer support**, ideally for a **SaaS or tech platform**:

- Excellent written and verbal communication in **English and Hindi**:

- Ability to explain technical features and resolve issues for non-technical users
- Familiarity with **WhatsApp Business API**, cloud telephony, or **CRM tools** is a strong advantage
- Proficient in tools like **Freshdesk**, **Google Workspace**, and **MS Excel**:

- Understanding of support KPIs such as **CSAT**, **First Response Time (FRT)**, and **Turnaround Time (TAT)**:

- Prior experience in a **startup or fast-paced tech environment** is a plus

**What We Offer**
- A collaborative, user-centric work culture
- Opportunity to work with a fast-growing SaaS brand
- Learning opportunities across customer experience, product, and tech
- Flexible working hours and supportive leadership

**Job Types**: Full-time, Permanent, Internship

Pay: ₹300,000.00 - ₹450,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment

Schedule:

- Day shift

Application Question(s):

- What's your experience with WhatsApp Business API (WABA)?
- You have typing speed of 30-35wpm (Test may be taken)
- Current and Expected CTC?
- Comfortable with Noida onsite location?

**Experience**:

- Chat Support: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9267989047

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