Chat Support Executive

3 days ago

Noida Uttar Pradesh, India cocentrus Full time

We are hiring for **Chat Support** for **Noida** Location. Details are Given Below:
Job Title: Chat Support

Location: Noida

Shift: Rotational Shift

Days : 5 Days
- Excellent written communication skills in English language
- English Proficency to be maintained at Versant 60 and above.
- Answer Customer queries regarding products, invoice, order status, payment issues, refunds, delivery date, chargebacks etc.
- The Associate should have a strong typing proficiency with at least gross typing speed of 35 words per minute with 90% accuracy.
- The associate should be comfortable working in rotational/night shifts and willing to work on holidays basis business requirements.
- Ability to address customer complaints, or other issues with products or services. The associate should be comfortable in handling customer queries via chat.
- The associate should be able to handle multiple concurrencies via chat channel.
- Excellent judgment and decision-making skills.
- Attention to detail.
- Optimistic, friendly, positive, and self-motivated personality.
- Ability to work in a team.
- Process customer orders, cancellations, and returns accurately

and efficiently.

**Job Types**: Full-time, Permanent

Pay: From ₹29,000.00 per month

Schedule:

- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9311788778

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