Collection and Retention

1 week ago

Delhi, India SkillCircle Full time

Skill Circle is a training organisation where we help millennials in building their career for today's most in-demand skills. We are building and tapping different niches, communities, and subnetworks and eventually upskilling them together through Skill Circle training.

SkillCircle's Digital Marketing & Data Science Course has taught more than 25000 students across India. We encourage students to consider options other than traditional job paths.

SkillCircle's focuses on mentorship-driven training with our network of 100+ mentors, with an emphasis on practical learning and exposure.

**Full Job Description**:

- Communicating with customers and sales representatives.
- Analysing customer behaviour.
- Gathering information about customer complaints.
- Developing aggressive retention strategies based on customer feedback.
- Negotiating with customers to renew contracts and retain business.
- Meeting with the sales team to propose customer retention solutions.
- Writing and presenting customer behaviour reports.
- Building positive relationships with customers and business associates.

**What We are Looking For?**
- Bachelor's degree in sales, marketing, or related field.
- 3+ years experience in a similar role.
- Excellent customer service skills.
- Strong conflict resolution skills.
- Ability to remain calm and professional in stressful situations.
- Advanced communication and interpersonal skills.
- Empathy and patience.

**Job Types**: Full-time
Experience: Minimum 2 years experience.
Job Location: CP

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 8595523099

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