
Customer Retention Executive
2 weeks ago
The Customer Retention Specialist will help keep our customers happy and loyal to Pet Point. This person will be responsible for talking to customers, solving their issues, and making sure they feel valued. They’ll work closely with our customer service, sales, and marketing teams to create a positive experience for our customers, encouraging them to stay with us longer.
Key Responsibilities
- Build Customer Relationships:
- Reach out to customers regularly to understand their needs, make them feel valued, and offer solutions to any concerns.
- Develop Retention Programs: Create simple programs like loyalty rewards or special discounts to keep customers coming back.
- Solve Customer Problems: Address complaints or issues quickly and effectively, making sure customers leave with a positive experience.
- Collect and Use Feedback: Gather feedback from customers to understand what they like and where we can improve. Share these insights with the team to help us grow.
- Prevent Cancellations:
- Identify customers who may be unhappy and take steps to solve their issues, offering special deals or other solutions if needed.
- Collaborate with Teams:
- Work with sales and marketing teams to align on promotions and messages to create a seamless experience for customers.
- Track and Report Performance:
- Use tools to track customer satisfaction and report results, sharing ideas on how we can improve retention Rate
**Requirements**:
- Bachelor’s degree in Business, Marketing, or a related field.
- 2-3 years in customer service or a similar role.
**Skills**:
- Strong communication skills and ability to build connections with people.
- Basic knowledge of customer relationship tools (e.g., CRM).
- Problem-solving skills and attention to detail.
- Comfortable working with other teams and adaptable to new challenges.
Industry
- Pet Services
Employment Type
Fu
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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