Collection and Retention

2 weeks ago

Delhi Delhi, India ACT Fibernet Full time

Role Description
- Responsible to call customer and remind for payment.
- Responsible to act as a bridge between field executives and team leaders
- Responsible for constantly follow up Arrears payment
- Work consistently to rectify billing error
- Responsible for Analysis and feedback of unpaid accounts
- Follow up for reactivation of inactive accounts.

Key Result Areas:
To contribute towards company's profitability by ensuring 100% collection both in terms of customer

and value resulting to a sustained business with desired customer satisfaction.

**Education**:
Should have Graduate or equivalent degree

Work Experience:

- Should have minimum of 1 - 6 years of relevant work experience in Retention role (English Voice

process)
- Should have experience in Tele calling, Customer Care or taking calls - Outbound & Inbound.

(Voice process)
- Should have experience handling MIS or strong experience with MS excel, MS word
- Should possess excellent communication and interpersonal skills.
- Immediate Joiners or Max 15 days notice period preferred
- Language preferred - English & Hindi
- Week Off: 6 days working & 1 day rotational week off / Rotational Day

For more details contact HR : 7985724666

Pay: ₹15,000.00 - ₹27,000.00 per month

**Benefits**:

- Health insurance
- Internet reimbursement
- Paid time off
- Provident Fund

Schedule:

- Day shift

Work Location: In person

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