Provider Support Technician

1 day ago

Bengaluru Karnataka, India Divisions Maintenance Group Full time

**Title**:Provider Support Technician

**Reports To**:Provider Success Manager

**Department**:Product & Engineering

**Location**:Cincinnati, OH

**Position Status**:Hourly Non-Exempt

**About DMG**:
Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.

We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.”

DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.

**Job Summary**:
**What You'll Do**:
- Provides triage and subsequent resolution of externally submitted support requests generated within a timely manner in support of all Division’s providers.- Reviews and approves compliance documentation submitted by providers while providing actionable feedback to denied documents.- Answers Provider Support Service Desk telephone calls and logs incidents into ticketing system for further escalation as needed.- Monitors, tracks and follows-up on Provider Support service requests, working with other support staff to ensure timely responses and resolutions.- Demonstrates strong problem-solving skills to diagnose provider questions, concerns, and problems and find the fastest way of resolving the problems while training for future issues.- Establishes priorities and refers unresolved issues to appropriate escalation points.- Meeting and exceeding service support KPIs set by management.

**What You Need**:
- High School Diploma or GED; Bachelor’s Degree preferred.- 2+ years technical customer service experience preferred.
- Excellent verbal and written communication skills.- Excellent interpersonal and customer service skills.- Professional and pleasant telephone manner.- Demonstrated ability to follow flowcharted process.- Ability to explain technical issues to technical and nontechnical customers.- Demonstrated ability in relation to customer service technology and systems.- Strong analytical and problem-solving skills.- Proficient with Microsoft Office Suite or related software.

**What You'll Get**:
At DMG, you’ll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers.

Some of our many benefits include:

- Health, dental and vision coverage on day 1.
- Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
- Paid Primary and Secondary Caregiver leave.
- Employee Assistance Program to assist with everyday challenges.
- Paid time off to volunteer.
- Divisions Maintenance Group is an equal opportunity employer._

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