Provider Support Technician

21 hours ago

Bengaluru, Karnataka, India Divisions Maintenance Group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Description

Title: Provider Support Technician

Reports To: Provider Success Manager

Department: Product & Engineering

Location: Cincinnati, OH

Position Status: Hourly Non-Exempt

About DMG:

Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.

We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of "Uninterrupted Peace of Mind."

DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.

Job Summary:

This role provides frontline reactive end user support in a service desk/customer service environment to assist external providers in using our proprietary systems and mobile applications through verbal and electronic communications. The primary focus of this role is to act as an intake for external user's support requests with a customer centric mindset

What You'll Do:

Provides triage and subsequent resolution of externally submitted support requests generated within a timely manner in support of all Division's providers. Reviews and approves compliance documentation submitted by providers while providing actionable feedback to denied documents. Answers Provider Support Service Desk telephone calls and logs incidents into ticketing system for further escalation as needed. Monitors, tracks and follows-up on Provider Support service requests, working with other support staff to ensure timely responses and resolutions. Demonstrates strong problem-solving skills to diagnose provider questions, concerns, and problems and find the fastest way of resolving the problems while training for future issues. Establishes priorities and refers unresolved issues to appropriate escalation points. Meeting and exceeding service support KPIs set by management.

What You Need:

High School Diploma or GED; Bachelor's Degree preferred. 2+ years technical customer service experience preferred. Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Professional and pleasant telephone manner. Demonstrated ability to follow flowcharted process. Ability to explain technical issues to technical and nontechnical customers. Demonstrated ability in relation to customer service technology and systems. Strong analytical and problem-solving skills. Proficient with Microsoft Office Suite or related software.

What You'll Get:

At DMG, you'll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers. 

Some of our many benefits include:

Health, dental and vision coverage on day 1.Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.Paid Primary and Secondary Caregiver leave.Employee Assistance Program to assist with everyday challenges. Paid time off to volunteer.

Divisions Maintenance Group is an equal opportunity employer.

  • Support Technician

    3 days ago

    Bengaluru, Karnataka, India Freelancer - Karthik T N Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Title: Support Technician (14 Years Experience)Company: PepperHQLocation: Remote (Bangalore-based, with one office visit per month)Working Hours: UK Time Zone (1:00 PM 11:00 PM IST)About PepperHQPepperHQ is a UK-based technology company delivering cutting-edge digital ordering, loyalty, and customer engagement solutions for leading hospitality and retail...

  • Deskside Support Technician

    7 days ago

    Bengaluru, Karnataka, India Devolyt Technologies Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    J O BD E S C R I P T I O NJob Title:Business Card Title:Reports to: FLSA Status:Deskside Support TechnicianDeskside Support TechnicianRegional Service ManagerNon-exemptDepartment:Department/ Sub. Dept.Location: Date:TBDOnsite (Client Location)November 2021Job Summary:The Deskside Support Technician will provide comprehensive technical support for the...

  • IT Desktop Support Technician

    18 hours ago

    Bengaluru, Karnataka, India Radancy Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    As an IT Desktop Support Technician, you will be responsible for providing technical support for desktops, laptops, file/print servers, and data/telecommunications networks. You will be a hands-on Technician requiring technical expertise and strong communications and customer service management skills. You will help resolves issues with Windows, OSX, Office...

  • IT Field Support Technician

    5 days ago

    Bengaluru, Karnataka, India Zones. Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Description Position at Zones LLC.Company Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched...

  • Customer Support Technician

    7 days ago

    Bengaluru, Karnataka, India Infobip Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology — we're shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do,...

  • Technician

    3 days ago

    Bengaluru, Karnataka, India Sparsh Technologies Pvt Ltd Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Sparsh Technologies Pvt. Ltd., headquartered in Bengaluru, India, has been providing innovative HR solutions since 2000. Our flagship product, eSparsh HRMS, streamlines HR processes such as employee onboarding, attendance management, payroll, and performance management to enhance productivity and employee satisfaction. As a growing team of dedicated...

  • Apple Technician

    1 week ago

    Bengaluru, Karnataka, India Jeevees Consumer Services Private Limited Full time ₹ 3,36,000 - ₹ 4,80,000 per year

    Job DescriptionTo diagnose and repair, hardware and software issues, on Apple devices like Macbooks, iPhones, and iPads.Require Minimum One Year Experience Candidate from any authorised Apple Service Center.Work Location - Bangalore, KarnatakaSalary upto 40K p.m. inhandPF+Mediclaim+Petrol Allowance+Mobile TeimbursementEducation Background PUC) / Technical...

  • Watch Technicians

    7 days ago

    Bengaluru, Karnataka, India Zimson Watches Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Description: Watch TechnicianZimson, a trusted name in watch retailing since 1948, boasts over 50 top international and national watch brands. With 100+ stores across South India in the states of Tamil Nadu, Karnataka, and Kerala, we are renowned for our commitment to excellence and maintaining the highest standard of service, offering an unparalleled...

  • Watch Technician

    5 days ago

    Bengaluru, Karnataka, India Zimson Watches Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Description: Watch TechnicianZimson, a trusted name in watch retailing since 1948, boasts over 50 top international and national watch brands. With 100+ stores across South India in the states of Tamil Nadu, Karnataka, and Kerala, we are renowned for our commitment to excellence and maintaining the highest standard of service, offering an unparalleled...

  • Watch Technicians

    1 day ago

    Bengaluru, Karnataka, India Zimson Watches Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Description: Watch TechnicianZimson, a trusted name in watch retailing since 1948, boasts over 50 top international and national watch brands. With 100+ stores across South India in the states of Tamil Nadu, Karnataka, and Kerala, we are renowned for our commitment to excellence and maintaining the highest standard of service, offering an unparalleled...