Provider Support Technician
1 day ago
Title: Provider Support Technician
Reports To: Provider Success Manager
Department: Product & Engineering
Location: Cincinnati, OH
Position Status: Hourly Non-Exempt
About DMG:
Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.
We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of "Uninterrupted Peace of Mind."
DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.
Job Summary:
This role provides frontline reactive end user support in a service desk/customer service environment to assist external providers in using our proprietary systems and mobile applications through verbal and electronic communications. The primary focus of this role is to act as an intake for external user's support requests with a customer centric mindset
What You'll Do:
Provides triage and subsequent resolution of externally submitted support requests generated within a timely manner in support of all Division's providers. Reviews and approves compliance documentation submitted by providers while providing actionable feedback to denied documents. Answers Provider Support Service Desk telephone calls and logs incidents into ticketing system for further escalation as needed. Monitors, tracks and follows-up on Provider Support service requests, working with other support staff to ensure timely responses and resolutions. Demonstrates strong problem-solving skills to diagnose provider questions, concerns, and problems and find the fastest way of resolving the problems while training for future issues. Establishes priorities and refers unresolved issues to appropriate escalation points. Meeting and exceeding service support KPIs set by management.What You Need:
High School Diploma or GED; Bachelor's Degree preferred. 2+ years technical customer service experience preferred. Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Professional and pleasant telephone manner. Demonstrated ability to follow flowcharted process. Ability to explain technical issues to technical and nontechnical customers. Demonstrated ability in relation to customer service technology and systems. Strong analytical and problem-solving skills. Proficient with Microsoft Office Suite or related software.What You'll Get:
At DMG, you'll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers.
Some of our many benefits include:
Health, dental and vision coverage on day 1.Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.Paid Primary and Secondary Caregiver leave.Employee Assistance Program to assist with everyday challenges. Paid time off to volunteer.Divisions Maintenance Group is an equal opportunity employer.
-
Network Support Technician
2 weeks ago
Bengaluru, Karnataka, India Golden Network N Services Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany DescriptionGolden Network N Services is a customer-focused technology solutions provider dedicated to delivering reliable, efficient, and innovative network and support services. We specialize in offering seamless connectivity solutions, technical assistance, and customer support tailored to meet the unique needs of both individuals and businesses....
-
Deskside Support Technician
2 days ago
Bengaluru, Karnataka, India Devolyt Technologies Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJ O BD E S C R I P T I O NJob Title:Business Card Title:Reports to: FLSA Status:Deskside Support TechnicianDeskside Support TechnicianRegional Service ManagerNon-exemptDepartment:Department/ Sub. Dept.Location: Date:TBDOnsite (Client Location)November 2021Job Summary:The Deskside Support Technician will provide comprehensive technical support for the...
-
IT Field Support Technician
2 weeks ago
Bengaluru, Karnataka, India Zones Full time ₹ 9,00,000 - ₹ 12,00,000 per yearDescriptionCompany Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TMZones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to...
-
Technician
2 weeks ago
Bengaluru, Karnataka, India Aqua Blue Technologies Full time ₹ 4,00,000 - ₹ 8,00,000 per yearCompany DescriptionWelcome to Aqua Blue Technologies - an engineering company dedicated to providing sustainable solutions in Environmental Engineering. With over a decade of expertise in water treatment, we offer comprehensive water solutions for both industries and communities. Our services blend process technology, design engineering, and project...
-
IT Technician
7 days ago
Bengaluru, Karnataka, India Terranova Eco Management Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionEstablished in 2022, Terranova Eco Management Pvt Ltd has quickly become a premier destination for e-waste recycling, precious metal recovery, metal refining, data destruction, and wiping services. With our experienced team, boasting over 20 years in the e-waste sector, we specialize in providing environmentally-sensitive recycling...
-
Technician
1 day ago
Bengaluru, Karnataka, India WindReview Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionWindReview is revolutionizing renewable energy maintenance through the power of AI. By leveraging machine learning, drones, and computer vision, we streamline inspection and repair processes across wind turbines and solar farms. Our solutions enable faster and smarter fault detection, predictive maintenance with minimal disruption, reduced...
-
Lift Technician Helper
2 weeks ago
Bengaluru, Karnataka, India EMP SKILL & ITECH CARE PVT LTD Full time ₹ 21,60,000 - ₹ 26,40,000 per year* Job location - Bangalore* Lift technician helper should be from any ITI background like fitter, electrical and welder* On job training will be provided to the candidates* Role is to support lift technician to install the lifts at various locations* Should have positive attitude and career growth vision* Should be able to adapt as per the working...
-
CCTV Technician
3 days ago
Bengaluru, Karnataka, India Nextstep Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob Description; As a CCTV Technician, you will be responsible for installing, maintaining, and repairing CCTV systems for our clients. You will also be required to visit client sites regularly to oversee the AMC (Annual Maintenance Contract) process and ensure that preventive maintenance checks (PMC) are conducted once every three days.Key...
-
Cathlab Technician
5 days ago
Bengaluru, Karnataka, India Ramaiah Memorial Hospital Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionRamaiah Memorial Hospital (RMH) is a Multi-Super-Specialty Quaternary Care Hospital located in the heart of Bangalore city, India. With over 500 beds, RMH is equipped with state-of-the-art facilities including advanced ICUs, modular Operation Theatres, and cutting-edge medical technologies. The hospital offers comprehensive medical...
-
Cable Installation Technician
3 days ago
Bengaluru, Karnataka, India L V Systems Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob OverviewWe are seeking a skilled Cable Installation Technician to join our dynamic team. The ideal candidate will be responsible for the installation, maintenance, and repair of telecommunication systems. This role requires a strong understanding of network installation and cabling techniques, as well as proficiency in fiber splicing and working with...
