
Provider Support Technician
15 hours ago
Title: Provider Support Technician
Reports To: Provider Success Manager
Department: Product & Engineering
Location: Cincinnati, OH
Position Status: Hourly Non-Exempt
About DMG:
Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.
We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of "Uninterrupted Peace of Mind."
DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.
Job Summary:
This role provides frontline reactive end user support in a service desk/customer service environment to assist external providers in using our proprietary systems and mobile applications through verbal and electronic communications. The primary focus of this role is to act as an intake for external user's support requests with a customer centric mindset
What You'll Do:
Provides triage and subsequent resolution of externally submitted support requests generated within a timely manner in support of all Division's providers. Reviews and approves compliance documentation submitted by providers while providing actionable feedback to denied documents. Answers Provider Support Service Desk telephone calls and logs incidents into ticketing system for further escalation as needed. Monitors, tracks and follows-up on Provider Support service requests, working with other support staff to ensure timely responses and resolutions. Demonstrates strong problem-solving skills to diagnose provider questions, concerns, and problems and find the fastest way of resolving the problems while training for future issues. Establishes priorities and refers unresolved issues to appropriate escalation points. Meeting and exceeding service support KPIs set by management.What You Need:
High School Diploma or GED; Bachelor's Degree preferred. 2+ years technical customer service experience preferred. Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Professional and pleasant telephone manner. Demonstrated ability to follow flowcharted process. Ability to explain technical issues to technical and nontechnical customers. Demonstrated ability in relation to customer service technology and systems. Strong analytical and problem-solving skills. Proficient with Microsoft Office Suite or related software.What You'll Get:
At DMG, you'll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers.
Some of our many benefits include:
Health, dental and vision coverage on day 1.Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.Paid Primary and Secondary Caregiver leave.Employee Assistance Program to assist with everyday challenges. Paid time off to volunteer.Divisions Maintenance Group is an equal opportunity employer.
-
IT Field Support Technician
2 weeks ago
Bengaluru, Karnataka, India Zones Full time ₹ 7,00,000 - ₹ 12,00,000 per yearDescriptionCompany Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TMZones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to...
-
Technician
2 weeks ago
Bengaluru, Karnataka, India Aqua Blue Technologies Full time ₹ 1,04,000 - ₹ 1,30,878 per yearCompany DescriptionWelcome to Aqua Blue Technologies - an engineering company dedicated to providing sustainable solutions in Environmental Engineering. With over a decade of expertise in water treatment, we offer comprehensive water solutions for both industries and communities. Our services blend process technology, design engineering, and project...
-
Soldering Technician
3 weeks ago
Bengaluru, Karnataka, India N K SOLAR Full timeJob Title: Soldering Technician - Solar Cell Assembly Department: Solar Module Production Location: N K SOLAR Job Type: Full-Time Reports To: Production Supervisor Job SummaryWe are seeking a skilled and detail-oriented Soldering Technician to join our solar cell manufacturing team. The technician will be responsible for performing precision soldering of...
-
Battery Technician
2 weeks ago
Bengaluru, Karnataka, India White Force Full timeJob description A Battery Technician's job description typically involvesmaintaining, repairing, and installing battery systems, diagnosing issues, and ensuring compliance with safety regulations.They also conduct routine inspections, provide technical support, and document service activities
-
Lift Technician Helper
2 weeks ago
Bengaluru, Karnataka, India EMP SKILL & ITECH CARE PVT LTD Full time ₹ 1,70,000 - ₹ 2,20,000 per year* Job location - Bangalore* Lift technician helper should be from any ITI background like fitter, electrical and welder* On job training will be provided to the candidates* Role is to support lift technician to install the lifts at various locations* Should have positive attitude and career growth vision* Should be able to adapt as per the working...
-
CCTV Technician
3 days ago
Bengaluru, Karnataka, India Nextstep Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob Description; As a CCTV Technician, you will be responsible for installing, maintaining, and repairing CCTV systems for our clients. You will also be required to visit client sites regularly to oversee the AMC (Annual Maintenance Contract) process and ensure that preventive maintenance checks (PMC) are conducted once every three days.Key...
-
Service Desk Technician
3 weeks ago
Bengaluru, Karnataka, India AVASO Technology Solutions Full timeJob Opportunity: Service Desk Technician Location: Bangalore, Karnataka, India Employment Type: Full-Time Company Overview : AVASO Technology is a global leader in providing IT solutions and services, specialising in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide....
-
Coffee Machine Repair Technician
4 weeks ago
Bengaluru, Karnataka, India Benki Brewing Tools Full timeJob Description: Coffee Machine Repair Technician (um@benkibrewingtools.com)Position Overview:We are seeking a skilled and reliable Coffee Machine Repair Technician to join our team. The technician will be responsible for installing, maintaining, troubleshooting, and repairing commercial and domestic coffee machines and grinders. The role requires strong...
-
Field Services Technician II
5 days ago
Bengaluru, Karnataka, India Astreya Full time US$ 80,000 - US$ 1,20,000 per yearField Services Technician- IIOverviewThe Field Service Technician plays a pivotal role in enabling a seamless user experience. Responsibilities encompass a wide range of tasks, from meticulously tracking orders to efficiently managing hardware and accessory deployment. Field Service Technicians are the backbone of front-line user support, ensuring that...
-
Service Desk Technician
2 weeks ago
Bengaluru, Karnataka, India AVASO Technology Solutions Full timeJob Opportunity: Service Desk Technician Location: Bangalore, Karnataka, India Employment Type: Full-Time Company Overview : AVASO Technology is a global leader in providing IT solutions and services, specialising in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients...