Live Chat Agent

2 days ago

Hinjewadi Pune Maharashtra, India Hyrmus Full time

**Job Post: Customer Services Agent - Live Chat**

**Company**: BPO
**Location**: Phase 3, Hinjewadi, Pune, India (100% Work from Office)
**Employment Type**: Full-Time
**Salary Band**: ₹4.2 LPA - ₹4.8 LPA

**About the Role**:We are hiring **Customer Services Agents** for our Live Chat process to deliver high-quality customer-centric solutions. If you’re a proactive problem-solver with excellent communication skills, this is the perfect role for you You’ll be working in a dynamic environment handling inbound customer queries related to billing, services, and troubleshooting, ensuring customer satisfaction every step of the way.

**Shift Pattern**:

- Rotational (15-hour US work window)
- 6:00 PM IST to 9:30 AM IST

**Key Responsibilities**:

- Handle inbound live chat queries related to billing, rate plans, service activations, adjustments, troubleshooting, and complaints.
- Provide accurate information and resolve customer issues on the first contact.
- Take ownership of customer problems, ensuring a "moment of delight" for the customer.
- Actively listen to customer concerns and respond in a calm, clear, and professional manner.
- Meet compliance standards and contribute to business profitability through up-sell and cross-sell initiatives.

**Skills & Competencies**:

- Excellent written and verbal communication skills.
- Strong listening and problem-solving abilities.
- Persuasive and customer-focused attitude.
- Proficiency in MS Office (Word & Excel).
- Experience in live chat processes, customer service, or telecom industry (mandatory).
- Familiarity with upselling and proactive sales in live chat environments (mandatory).

**Why Join Us?**
- Be part of a high-performing team in a fast-paced environment.
- Opportunities for skill development and career growth.
- A role that allows you to make a meaningful impact on customer satisfaction and business success.

**Job Types**: Full-time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Fixed shift
- Night shift
- Rotational shift
- US shift
- Weekend availability

Supplemental Pay:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Hinjewadi, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Live chat: 1 year (required)
- Customer service: 1 year (required)
- Customer support: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

**Location**:

- Hinjewadi, Pune, Maharashtra (required)

Shift availability:

- Night Shift (required)

Work Location: In person

**Speak with the employer**
+91 9770848162

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