Live Chat Agent

17 hours ago

Hinjewadi Pune Maharashtra, India Hyrmus Full time

**Job Post: Customer Services Agent - Live Chat** **Company**: BPO **Location**: Phase 3, Hinjewadi, Pune, India (100% Work from Office) **Employment Type**: Full-Time **Salary Band**: ₹4.2 LPA - ₹4.8 LPA **About the Role**:We are hiring **Customer Services Agents** for our Live Chat process to deliver high-quality customer-centric solutions. If you’re a proactive problem-solver with excellent communication skills, this is the perfect role for you You’ll be working in a dynamic environment handling inbound customer queries related to billing, services, and troubleshooting, ensuring customer satisfaction every step of the way. **Shift Pattern**: - Rotational (15-hour US work window) - 6:00 PM IST to 9:30 AM IST **Key Responsibilities**: - Handle inbound live chat queries related to billing, rate plans, service activations, adjustments, troubleshooting, and complaints. - Provide accurate information and resolve customer issues on the first contact. - Take ownership of customer problems, ensuring a "moment of delight" for the customer. - Actively listen to customer concerns and respond in a calm, clear, and professional manner. - Meet compliance standards and contribute to business profitability through up-sell and cross-sell initiatives. **Skills & Competencies**: - Excellent written and verbal communication skills. - Strong listening and problem-solving abilities. - Persuasive and customer-focused attitude. - Proficiency in MS Office (Word & Excel). - Experience in live chat processes, customer service, or telecom industry (mandatory). - Familiarity with upselling and proactive sales in live chat environments (mandatory). **Why Join Us?** - Be part of a high-performing team in a fast-paced environment. - Opportunities for skill development and career growth. - A role that allows you to make a meaningful impact on customer satisfaction and business success. **Job Types**: Full-time, Permanent Pay: ₹35,000.00 - ₹40,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Fixed shift - Night shift - Rotational shift - US shift - Weekend availability Supplemental Pay: - Overtime pay - Performance bonus Ability to commute/relocate: - Hinjewadi, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Live chat: 1 year (required) - Customer service: 1 year (required) - Customer support: 1 year (required) **Language**: - Hindi (preferred) - English (required) **Location**: - Hinjewadi, Pune, Maharashtra (required) Shift availability: - Night Shift (required) Work Location: In person **Speak with the employer** +91 9770848162

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