Customer Service Chat Representative

2 days ago

Andheri Mumbai Maharashtra, India infinzi Full time

As a chat agent, you’ll be responsible for providing quick, effective customer service through live chat. Some key duties include:
Greeting customers when they initiate a chat session

Asking questions to understand the customer’s issue

Providing accurate answers to customer questions

Troubleshooting technical issues or problems with orders

Explaining products, services, and policies clearly

Calmly dealing with upset or angry customers

Using pre-written responses or knowledge base to answer common queries

Escalating complex issues to specialized teams

Suggesting alternative solutions if unable to resolve an issue

Closing chat sessions politely once the issue is resolved

Logging details of each chat interaction properly

Staying updated on new products, services, and company policies

Meeting chat response time and customer satisfaction targets

**Job Types**: Full-time, Permanent

**Salary**: ₹250,000.00 - ₹400,000.00 per year

Schedule:

- Day shift
- Fixed shift

Application Question(s):

- Where do you stay?
- How many years of experience do you have?
- What is your current CTC?
- What is your expected CTC?
- What is your notice period?

Work Location: In person

**Speak with the employer**
+91 9372101776

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