Customer Service Executive

2 weeks ago

Tolichowki Hyderabad Telangana, India Harmony United Psychiatric Care Full time

**Job Title**: Customer Service Executive - Collections
**Location**: Hyderabad, Telangana
**Company**:Harmony United Medsolutions Pvt. Ltd**

**About us**:
**Position Overview**:
The Customer Service Executive - Collections is responsible for managing and recovering outstanding accounts receivable, ensuring timely communication with clients, and maintaining accurate records of all collection efforts. The role involves adhering to health and safety standards, achieving collection targets, and improving processes in collaboration with internal teams.

**Responsibilities**:

- Make initial contact with delinquent clients to recover outstanding payments.
- Maintain a professional approach during customer interactions to resolve payment issues effectively.
- Manage/monitor debt recovery efforts to ensure successful collections.
- Update customer account notes in the current system for transparency and tracking.
- Ensure cash receipts and incoming and outgoing wires are recorded on time.
- Meet or exceed individual cash targets and call volume assigned on a monthly and quarterly basis.
- Drive productivity by training and directing the work of Collections employees.
- Implement established best practices to streamline and improve the collections process.
- Adhere to all health and safety standards to maintain a secure working environment.

**Qualifications**:

- At least 4+ years of experience in AR calling or billing, for an international voice processing industry.
- Strong communication, negotiation, and problem-solving skills.
- Familiarity with HIPAA regulations and other healthcare compliance standards.

**Diversity, equality, and inclusion**:
Diversity, equality, and inclusion are fundamental to our success at HUMS. We actively promote diversity across all aspects of our organization, including but not limited to gender, race, ethnicity, sexual orientation, religion, disability, and age. We strive to foster an inclusive culture where diverse perspectives are embraced and everyone has equal opportunities to grow, contribute, and succeed.

**Benefits**:

- Competitive salary (including EPF and PS)
- Health insurance
- Four days’ workweek (Monday - Thursday)
- Opportunities for career growth and professional development
- Additional benefits like food and cab-drop are available

Please submit your resume and cover letter detailing your relevant experience and why you fit this role perfectly. We look forward to hearing from you

**Note**: Available to take calls between 5:45 PM to 4:45 AM IST only from Monday to Thursday.

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