Customer Support Executive

2 weeks ago

Tolichowki Hyderabad Telangana, India Tach Full time

Job Title: Customer Support Executive

Company: Tach (Grocery Delivery Service)

Location: Tolichowki, Hyderabad

**Job Type**: Full-Time, On-Site (Office-Based)

About Tach:
Tach is a rapidly growing quick commerce platform based in Hyderabad, delivering high-quality groceries to customers' doorsteps in just 21 minutes. We are committed to providing seamless customer experiences, ensuring that all queries and issues are handled efficiently.

Job Summary:
Key Responsibilities:

- Provide accurate information regarding orders, products, and services.
- Resolve customer issues promptly while maintaining a high level of customer satisfaction.
- Manage multiple customer interactions simultaneously with strong attention to detail.
- Update and maintain customer records in the database.
- Collaborate with other teams to escalate and resolve customer problems when necessary.

**Requirements**:

- Excellent communication skills in English, Urdu, and Hindi.
- Fast typing speed and strong computer literacy.
- Proven experience in customer support or a related role.
- Ability to handle high-pressure situations and think on your feet.
- Problem-solving skills with a proactive attitude.
- Ability to work independently and efficiently in a fast-paced environment.
- Minimum high school diploma; higher education or certifications are a plus.
- Must be able to work full-time in the office.

**Benefits**:

- Competitive salary package.
- Opportunities for career advancement in a fast-growing company.
- Dynamic and engaging work environment.

Pay: From ₹12,000.00 per month

Schedule:

- Morning shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 8019365493

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