Customer Success Executive

1 week ago

Tolichowki Hyderabad Telangana, India MOUNTAINOR WELL BEING PVT LTD Full time ₹ 2,00,000 - ₹ 2,40,000 per year

Job Title: Customer Service Executive

Location: Hyderabad (On-site)

Company: Mountainor Well Being Private Limited

Employment Type: Full-time

About the Company

Mountainor Well Being Pvt. Ltd. is a fast-growing Skin Care brand committed to providing natural, high-quality products that enhance everyday health and confidence.

We believe in combining nature with science to deliver trusted wellness solutions across India.

Job Summary

We are looking for a Customer Service Executive who can provide exceptional support to our customers, resolve queries efficiently, and ensure a delightful experience with every interaction.

Key Responsibilities

  • Handle inbound and outbound calls, emails, and chat queries from customers.
  • Provide accurate information regarding products, orders, offers, and policies.
  • Resolve customer complaints with empathy and professionalism.
  • Coordinate with logistics, warehouse, and marketing teams for issue resolution.
  • Maintain customer data and interaction records in CRM systems.
  • Follow up with customers to ensure satisfaction and retention.
  • Achieve daily/weekly call and service quality targets.

Requirements

  • Excellent communication skills in English and Hindi (Telugu preferred).
  • 0–2 years of experience in customer service, telesales, or BPO roles (freshers can apply).
  • Basic computer proficiency and comfort using CRM or ticketing systems.
  • Positive attitude, patience, and problem-solving skills.
  • Strong team spirit and willingness to learn.

Benefits

  • Competitive salary + performance-based incentives.
  • Growth and learning opportunities within the organization.
  • Friendly and supportive work environment.
  • Employee discounts on Mountainor products.

How to Apply

Send your resume to

Contact:

]

Job Types: Full-time, Permanent

Pay: ₹200, ₹240,000.00 per year

Work Location: In person

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