Chat Support Executive

2 days ago

Pune, India CrelioHealth Full time

**Position
- Chat Support Executive**

**Experience**: 1-3 Years Mandatory

**Communication**: Execellent

**Skillsets**: Not Technical, Presentable, positive attitude

**About CrelioHealth**:
CrelioHealth (formerly LiveHealth) is IT product company in Health care domain. We are almost decade old IT product organization.
We are flourish, Open & Flexi culture organization with youthful team.
We are a group of young enthusiasts who are passionate about building the best line of products in healthcare diagnostics. Our product is LIMS & CRM used for Pathology Labs & Hospitals.

**Our Product -**
- **CrelioHealth LIMS**:

- Web-based LIMS (Laboratory Information Management System) and RIS (Radiology Information System) solution for automating your processes & managing business better
- **CrelioHealth CRM**:

- Patient booking and engagement tool to take patient experience to the next level.
- **CrelioHealth Inventory - **Online platform to manage your lab inventory, stock, and purchases

Blog - CrelioHealth for Diagnostics

**Responsibilities**:

- Interact with users through a series of actions and answer all queries, resolve issues via chat.
- Maintain and update records for daily queries and escalation.
- Troubleshoot systems, network problems, diagnosing and solving software issues at users' end.
- Escalate problems that cannot be fixed at tier-one support and updating users on the status of problems.
- Assist with high severity requests or issue escalations as needed.

**Requirements**:

- Must be a graduate in any stream.
- Effective written and spoken English communication skills.
- Must be Articulate and Spontaneous in Active conversations to handle tough situations.
- Ability to recognize the sensitive nature of issues and maintain confidentiality.
- Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.
- The willingness and curiosity to learn new environments and develop new skills.
- A high degree of intensity, follow-through, and collegiality.
- Strong attention to detail with an ability to organize, prioritize and manage multiple tasks in a timely manner.
- Ability to thrive in high-demand, high-pressure situations.
- Should be flexible in working on the US- Time Zone.

Looking for Immediate Joiners or with a Notice period of 30 days

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