Warranty Coordinator
3 days ago
**What you will do**
A Warranty coordinator and supplier SQE is a professional who is responsible for managing and processes warranty claims and returns, acting as a liaison between customers, vendors, and internal teams.
**How you will do it**
- Reviewing, processing, and tracking warranty claims for HVAC equipment, parts, and installation
- Serving as the main point of contact for customers, technicians, vendors, and internal teams regarding warranty-related inquiries.
- Maintaining accurate records of all warranty claims, including claim details, repair information, and communication logs.
- Understanding HVAC systems, components, and manufacturer warranties to assess claim validity.
- Scheduling service technicians or subcontractors, facilitating parts replacements, and coordinating with manufacturers.
- Ensuring adherence to company policies, manufacturer guidelines, and relevant regulations.
- Working to resolve warranty issues efficiently and effectively to maintain customer satisfaction.
- Establish and implement warranty-related policies and procedures
- Manage warranty processes, claims, and daily warranty operations
- Analyse and evaluate warranty data and claims to determine validity, accuracy, and eligibility
- Inspect defective products and other issues by gathering relevant data
- Manage and monitor warranty databases to maintain accurate records
- Liaise and collaborate with customers, suppliers, and manufacturers to address and resolve warranty-related issues
- Produce regular reports and analyses on warranty claims and performance metrics
- Research and identify opportunities and strategies for efficient warranty claims processing
- Conduct audits to ensure compliance with warranty policies and standards
- Provide guidance, leadership, and training to team members on warranty processes
- Administer warranty costs and budgets, including forecasting and expenses
- Collaborate with customer service, quality assurance, and product development teams on identifying and resolving recurring issues
- Stay updated on developments and innovations in the warranty industry
- Analyze quality data and metrics to identify trends and areas for improvement.
- Work with cross-functional teams to develop and implement corrective and preventive actions.
- Maintain and update supplier quality documentation and records.
- Ensure suppliers adhere to regulatory and compliance requirements.
- Coordinate supplier qualification and approval processes.
- Conduct root cause analysis and implement solutions for defective materials.
- Participate in supplier performance reviews and continuous improvement initiatives.
- Provide technical support and guidance to suppliers on quality-related matters.
**What we look for**
- Degree in Engineering; post-graduate degree is a plus
- 4 to 6 years of Experience.
- Strong organizational and administrative skills.
- Knowledge of relevant technological, methodological and other disciplines related to manufacturing.
- Have leadership qualities, good communication and take feedback
- Strong written communication skills.
- Awareness of ISO 9001: 2015 / EMS 14001:2015 & OHSMS 45001:2018.
- New supplier and component development.
- Working with hand in hand with SCM.
- Excellent communication and interpersonal skills.
- Technical knowledge of HVAC systems.
- Proficiency in using computer systems and software for documentation and reporting.
- Problem-solving and analytical skills.
- Ability to work independently and as part of a team.
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