Warranty Claim Associate

8 hours ago

Pune, Maharashtra, India Cummins Talent Acquisition Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Job Summary

This role supports both internal operations and external stakeholders by managing warranty claims, dealership coordination, and digital sales platform adoption. The specialist ensures timely and accurate claim processing, promotes the use of tools like Power Suite, Seismic, and Salesforce CPQ, and drives continuous improvement through data analysis and user feedback.

Key Responsibilities Warranty Management & Claim Processing
  • Review warranty claims with field engineers and validate documentation.
  • Coordinate with CCC and VJ dealerships for claim inputs, approvals, invoicing, and closure.
  • Maintain accurate records and validate financial data with the finance team.
  • Support OEM claim settlements for TML/AL by coordinating with quality teams and dealers.
  • Raise NFAs for accepted cases and ensure financial closure.
Sales Enablement Platform Support
  • Promote routine use of digital sales tools across the region.
  • Demonstrate platform functionality and provide training to new users.
  • Resolve support issues and escalate recurring problems to senior specialists.
  • Share user feedback with the Digital Platform Program Team for enhancements.
Data Management & Reporting
  • Manage and analyze data related to warranty claims and platform usage.
  • Release scheduled reports and provide actionable insights.
  • Ensure compliance with service KPIs and internal processes.
Collaboration & Communication
  • Liaise with IT, vendors, and functional teams to improve platform and warranty processes.
  • Communicate effectively with dealers, plant teams, and internal stakeholders.
  • Support reverse logistics and parts return tracking.

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