Associate Manager Warranty Operations

7 days ago


Pune, Maharashtra, India Tech Mahindra Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job Summary: Warranty Operations

Responsibilities:

  • Coordinate situations end to end from all over the world and provide explanations that require expertise and in-depth knowledge of warranty processes and policies.
  • Manage day-to-day daily operations of the warranty claims processing team
  • Demonstrate accountability for managing key KPIs and SLAs.
  • Resolve team`s complex queries on claims validation of warranty claims based on technical knowledge of the commercial automotive & its sub-components.
  • Perform process/control plan audits for warranty corrective actions and best practices to ensure status is captured and reported with well-defined corrective action plans taken to closure.
  • Ensure all warranty mitigation and improvement corrective actions are properly documented and verified (evidence of revised documents or on-site reviews)
  • Coordinate the creation of monthly reports/data collection to improve warranty performance while driving continuous improvement programs (quality incentive programs, quality improvement meetings, etc.)
  • Perform process/control plan audits for warranty corrective actions and best practices to ensure status is capture and reported with well-defined corrective action plans taken to closure.
  • Support internal audits and follow up on corrective actions
  • Ensure common and accepted safety protocols for the quality group are implemented as needed and compliance is maintained
  • Support and perform other duties/projects as assigned

Required Skills:

  • Experience in Automotive sector
  • Knowledge of Automotive components & warranty related issues.
  • Bachelor's degree in automotive or mechanical engineering preferred.
  • Experienced in working in various warranty management applications such as SAP
  • Team Handeling Experience Mandatory
  • Good Interpersonal & communication Skills
  • Computer knowledge with experience with Microsoft Office (Word, Excel, PPT)
  • Excellent verbal and written skills

Education/Experience/Skills:

Work Experience: 7 - 9 years of experience with at least 5 year's experience in
warranty and service industry, Minimum 5 Years of experience in Team Handeling.

Location: Pune- India

Language: English

Working Shift: Canada Shifts



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