General Manager Service- Car Dealership

6 days ago


Pune, Maharashtra, India Kiran Motors Full time ₹ 15,00,000 - ₹ 25,00,000 per year
  • Customer Service: Schedule and manage vehicle maintenance/repair.
  • Vehicle Maintenance: Oil changes, tire rotations, brake service, warranty repairs.
  • Diagnostics & Repairs: GM-certified technicians use factory tools/software.
  • Warranty Processing: Handle GM factory recalls and warranty claims.
  • Upselling & Retention: Promote maintenance packages, keep customers loyal to the dealership.Role & responsibilities

  • Supervise technicians, advisors, and service writers.

  • Ensure repairs are completed correctly and efficiently.
  • Maintain customer satisfaction (CSI scores).
  • Manage service department financial performance.
  • Coordinate with GM for training, warranty reimbursements, and recalls.

If you mean the General Manager role in the dealership (covering service too):

  • Oversee the entire dealership (sales, service, parts, finance).
  • Ensure profitability and growth.
  • Hire, train, and manage staff across departments.
  • Drive customer retention across sales and service.
  • Report to ownership or corporate GM structure.


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