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Warranty and After Sales Operations

2 weeks ago

Mumbai Maharashtra, India Headphone Zone Full time

**Join The Team That Works With Our Customers Ensuring They Get The Best After Sales Service**

We’ve built our business with a simple aim of delivering delightful experiences to our customers, what we like to call creating ’WOW’. Being able to work with our customers, and to do what it takes to blow their mind away is at the core of our philosophy at Headphone Zone. At our company, we strongly believe in the Ritz Carlton’s service motto of ‘Ladies and Gentlemen, serving Ladies and Gentlemen.’

**Job Roles & Responsibilities**:
Process warranty claims efficiently.
Identify customer requirements and work towards fulfilling them.
Coordinate with key stakeholders like customers, warehouse, and internal teams.
Maintain accurate records and engage in timely reporting.
Address customer inquiries promptly, assist with troubleshooting and technical support, and educate customers on warranty coverage.
Build strong customer relationships, gather feedback for improvement, and advocate for customer needs.

**We love people who are**:

- Meticulous, Organized, Punctual, Expressive, Dog Lovers, Hands-on, Motivated, Curious, Hustlers, Solution Oriented, Self-Driven and most importantly, discerning Music Enthusiasts.
- Have customer interaction experience with the ability to build relationships, understand requirements and give direction
- Lives in Mumbai and can travel to Andheri West without burning-out
- Basic knowledge of MS Word, MS Excel and working on a CRM (that’d be a bonus)