After-sales Service

2 days ago

Worli Mumbai Maharashtra, India AK INTERNATIONAL Full time

**After-Sales Service & Support Executive - High-End Home Audio**

**Job Overview**:
**Key Responsibilities**:
**Customer Support & Troubleshooting**
- Address customer queries and complaints related to product installation, performance, and maintenance.
- Diagnose product issues and offer effective solutions.

**Service Coordination & Repair Management**
- Coordinate **warranty claims, service requests, and repairs** with internal teams and authorized service centers.
- Maintain records of service requests, follow up on open cases, and ensure timely resolution.
- Work closely with the technical team to ensure efficient problem-solving.

**Customer Relationship Management**
- Build and maintain **long-term relationships** with customers by offering excellent after-sales service.
- Conduct **regular follow-ups** to ensure customer satisfaction and retention.
- Educate customers on product care, maintenance, and optimal usage.

**Inventory & Spare Parts Management**
- Track spare parts inventory and coordinate with suppliers to ensure availability.
- Process service-related documentation, including invoices and repair reports.

**Feedback & Quality Improvement**
- Gather customer feedback on product performance and report issues to the technical and sales teams.
- Suggest improvements based on common customer concerns and service trends.

**Qualifications & Skills**:
**Education**:

- Required: Diploma/Degree in Electronics, Engineering, or a related field.
- Preferred: Additional certifications in **audio systems, customer service, or technical support**.

**Experience**:

- 1+ years of experience in **after-sales service, customer support, or technical troubleshooting**.
- Prior experience in the **home audio, electronics, or luxury goods industry** is an advantage.

**Skills**:

- Strong technical knowledge of **home theater and audio systems**.
- Excellent problem-solving and troubleshooting abilities.
- Effective communication skills in **English and Hindi**.
- Customer-centric mindset with a focus on service excellence.
- Ability to handle complaints and resolve issues professionally.

**Technical Proficiency**:

- Familiarity with **audio equipment setup, diagnostics, and repairs**.
- Basic understanding of **warranty policies and service protocols**.
- Proficiency in Microsoft Office and CRM tools.

**Working Conditions & Benefits**:
**Work Location**: In-store, with occasional customer site visits.
**Schedule**: Full-time | Day shift | Flexibility for urgent service calls.
**Compensation**: Fixed salary + Performance incentives.
**Perks**:

- **Exclusive employee discounts** on high-end audio products.
- **Hands-on training** with world-class audio equipment.
- **Career growth opportunities** in the luxury audio industry.

Pay: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Language**:

- English (required)

Work Location: In person

  • After Sales Specialist

    3 weeks ago

    Mumbai, Maharashtra, India Procter & Gamble Full time

    Job Location MUMBAI GENERAL OFFICECurrently Braun after sales in India is managed by a Full-Service Distributor and a network of service centres which help take care of services like 1 In-warranty and Out-warranty information 2 Repair and Replacement services The after sales specialist will be end to end responsible for running this system from complaint ...

  • After - Sales Service (Mechanical / Electrical)

    29 minutes ago

    Pune, Maharashtra, India The Technical Consultant House Full time

    After - sales Service (Mechanical / Electrical) 500- 1000USD The office is located in Pune, while the current project site is in Bangalore. **Office location**:Pune City, Maharashtra After - sales Service (Mechanical / Electrical) **Job description**: 1. Remotely analyze and guide the on - site handling of difficult faults according to on - site...

  • Customer Service Executive

    5 days ago

    Mumbai, India VnU services Full time

    Opening with a Insulation industry. **Position: Customer Service Executive** **Location: Mumbai (Chandivali)** **Experience -5 years** **Qualification -Graduate** **CTC - 6 LPA** **Company Role.** To manage order entry on timely manner with complete accuracy as order entry is the initiating activity for the complete supply chain process. Initiates and...

  • After Sales Assistant Real Estate

    7 days ago

    Panchpakhadi, Thane, Maharashtra, India Lakhani Builders Full time

    **Job Summary**: We are looking for a dynamic and customer-focused **After Sales CRM Executive** to ensure exceptional post-sales support and enhance customer satisfaction. You will be responsible for managing customer relationships, addressing queries, and ensuring seamless communication between customers and internal departments. **Job Title**: After...

  • Warranty and After Sales Operations

    2 weeks ago

    Mumbai, Maharashtra, India Headphone Zone Full time

    **Join The Team That Works With Our Customers Ensuring They Get The Best After Sales Service** We’ve built our business with a simple aim of delivering delightful experiences to our customers, what we like to call creating ’WOW’. Being able to work with our customers, and to do what it takes to blow their mind away is at the core of our philosophy at...

  • Trainee-support After Sales

    5 days ago

    Bavdhan, Pune, Maharashtra, India Hypro Group Full time

    **Trainee-Support After Sales**: **Functional Area**:Support After Sales **Job Type**:Full Time **Job Location**:Bavdhan (Pune) **Job Profile**:Engineer **Experience**:0-2 years **Qualification**:B.E(Mech) **Relevant Field**:EPC (Project based) company in Process Field **Date**:2-6-2025 **Role**: Support after Sales &...

  • Membership Sales

    1 week ago

    Worli, Mumbai, Maharashtra, India SRE HR Service Full time

    Job Description: - Sales of IAMAI membership to new clients as per the defined targets from time to time - Creating sector wise database and tapping new targets month on month - Securing existing membership base - Developing a sales strategy to sign up members for IAMAI. - Responsible for sales presentations and proposals - Investigating lost sales and...

  • After Sales Service Passenger Vehicle

    1 week ago

    Chandigarh, Mumbai, New Delhi, India The Talent Aura Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Oversee after-sales and workshop operations.Resolve complaints and conduct training.Grow spares, AMC, and warranty business.Coordinate with Plant/OEM for support and improvements.

  • Sales Coordinator

    5 days ago

    Worli, Mumbai, Maharashtra, India Monalisa Group of Services Full time

    **We have an urgent opening for the position of “Sales Coordinator"** Job Location - Worli - Mumbai Designation: - **Sales Coordinator** Rolls: - On-Rolls. Qualification: - Any Graduate Salary Range: - Maximum would be 15-25k net in hand Educational Qualification - Bachelor’s Degree in Business Administration or related filed required. Experience: - More...

  • Inside Sales Executive

    2 weeks ago

    Worli, Mumbai, Maharashtra, India KRISHGEN BIOSYSTEMS PVT LTD Full time

    We are looking for an Inside Sales Representative to work closely with our Marketing and Sales teams from our Worli, Head Office. Your role will be to seek new business opportunities by contacting and developing relationships with potential customers. You will be responsible for the entire sales cycle from establishing a customer contact till signing a...