After-sales Service

3 days ago

Worli Mumbai Maharashtra, India AK INTERNATIONAL Full time

**After-Sales Service & Support Executive - High-End Home Audio**

**Job Overview**:
**Key Responsibilities**:
**Customer Support & Troubleshooting**
- Address customer queries and complaints related to product installation, performance, and maintenance.
- Diagnose product issues and offer effective solutions.

**Service Coordination & Repair Management**
- Coordinate **warranty claims, service requests, and repairs** with internal teams and authorized service centers.
- Maintain records of service requests, follow up on open cases, and ensure timely resolution.
- Work closely with the technical team to ensure efficient problem-solving.

**Customer Relationship Management**
- Build and maintain **long-term relationships** with customers by offering excellent after-sales service.
- Conduct **regular follow-ups** to ensure customer satisfaction and retention.
- Educate customers on product care, maintenance, and optimal usage.

**Inventory & Spare Parts Management**
- Track spare parts inventory and coordinate with suppliers to ensure availability.
- Process service-related documentation, including invoices and repair reports.

**Feedback & Quality Improvement**
- Gather customer feedback on product performance and report issues to the technical and sales teams.
- Suggest improvements based on common customer concerns and service trends.

**Qualifications & Skills**:
**Education**:

- Required: Diploma/Degree in Electronics, Engineering, or a related field.
- Preferred: Additional certifications in **audio systems, customer service, or technical support**.

**Experience**:

- 1+ years of experience in **after-sales service, customer support, or technical troubleshooting**.
- Prior experience in the **home audio, electronics, or luxury goods industry** is an advantage.

**Skills**:

- Strong technical knowledge of **home theater and audio systems**.
- Excellent problem-solving and troubleshooting abilities.
- Effective communication skills in **English and Hindi**.
- Customer-centric mindset with a focus on service excellence.
- Ability to handle complaints and resolve issues professionally.

**Technical Proficiency**:

- Familiarity with **audio equipment setup, diagnostics, and repairs**.
- Basic understanding of **warranty policies and service protocols**.
- Proficiency in Microsoft Office and CRM tools.

**Working Conditions & Benefits**:
**Work Location**: In-store, with occasional customer site visits.
**Schedule**: Full-time | Day shift | Flexibility for urgent service calls.
**Compensation**: Fixed salary + Performance incentives.
**Perks**:

- **Exclusive employee discounts** on high-end audio products.
- **Hands-on training** with world-class audio equipment.
- **Career growth opportunities** in the luxury audio industry.

Pay: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Language**:

- English (required)

Work Location: In person

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