Support Executive

2 weeks ago

Mumbai, India Kanishka Software Pvt Ltd Full time

We are seeking a skilled and motivated IT Support Specialist with at least 2 years of experience to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our clients.

**Experience: 2 years**

**Responsibility**:

- Manage Application implementation and training at the site Resolving IT issues in a timely manner.
- Communicating with coworkers to diagnose the problem.
- Troubleshooting and resolving issues with our IT systems when they arise.
- Monitor Customer complaints and reach out to provide assistance
- Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Ensuring that the most critical issues are resolved first.
- Documenting common support procedures Reports submission on time Work closely with the development team to ensure that the software meets the specified requirements.
- Providing feedback and recommendations for improvement.

**Requirements**:

- At least 2 years of experience in an IT support role or similar position.
- Strong knowledge of computer hardware and software
- Proficient in troubleshooting and resolving technical issues.
- Familiarity with operating systems such as Windows, macOS, and Linux.
- Experience with Active Directory, user account management, and password resets.
- Excellent communication and customer service skills.
- Ability to work independently and prioritize tasks effectively.
- Proficient in Microsoft O365.

**Salary**: ₹23,000.00 - ₹28,000.00 per month

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How many years of total work experience do you have?
- We need to close this position urgently. Can you join immediately?

**Experience**:

- IT support: 2 years (required)

**Speak with the employer**
+91 8657547075

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