Customer Care Executive

Walk
- In Interview ( Monday - Friday 3pm
- 5pm )

Company: Chawla Jewellers

Location: Delhi

**Job Type**: Full-Time

About Us:
Chawla Jewellers is a premier name in the jewelry industry, renowned for our exceptional craftsmanship, innovative designs, and superior customer service. Our commitment to delivering a luxurious experience is at the heart of everything we do. To support our growing customer base and enhance our service quality, we are seeking a dedicated and skilled Customer Care Executive to join our team.

Position Overview:
The Customer Care Executive will be pivotal in managing and optimizing our customer interactions. Utilizing TeleCRM and other CRM tools, you will provide outstanding support, address inquiries, and resolve issues to ensure a seamless and satisfying experience for our customers. Your role will be crucial in maintaining and strengthening our brand’s reputation for excellence in customer service.

Key Responsibilities:

- Product Knowledge: Maintain an in-depth understanding of our jewelry collections, including product features, pricing, and availability. Use this knowledge to provide personalized recommendations and answer customer queries.
- CRM Utilization: Efficiently use the TeleCRM system to log customer interactions, track issues, and update records. Ensure all customer information is accurately entered and maintained to support personalized service and targeted follow-ups.
- Customer Feedback and Resolution: Actively listen to customer feedback and concerns. Address and resolve complaints or problems promptly, escalating complex issues to higher management if necessary. Strive to turn negative experiences into positive outcomes.
- Sales Support: Assist in identifying opportunities for upselling and cross-selling our jewelry products during customer interactions. Promote special offers, new arrivals, and exclusive deals to enhance customer engagement and drive sales.
- Reporting: Prepare and submit reports on customer interactions, issues resolved, and sales performance. Analyze trends and provide insights to improve service quality and operational efficiency.
- Collaboration: Work closely with the sales, marketing, and product teams to ensure alignment in customer communications and promotions. Share customer insights and feedback to contribute to overall business strategies and improvements.

Qualifications:
Experience: Minimum of 1-2 years of experience in a customer care or support role, ideally within the retail or jewelry industry.

Skills: Proficiency with TeleCRM systems and other CRM tools. Excellent verbal and written communication skills with a friendly and professional demeanour. Strong problem-solving abilities and a customer-centric approach.

Knowledge: Familiarity with jewelry products and industry trends is advantageous. Understanding of customer service principles and best practices.

Attributes: Highly organized with strong attention to detail. Ability to handle multiple tasks simultaneously and work under pressure. Positive attitude, empathetic nature, and a passion for delivering exceptional customer service.

**Education**:

- Minimum: High school diploma or equivalent.
- Preferred: Bachelor’s degree in Business Administration, Customer Service, or a related field.

What We Offer:
Competitive salary and performance-based incentives.

Comprehensive training and opportunities for career advancement.

A supportive and engaging work environment.

Employee discounts on our exquisite jewelry collections.

How to Apply:
To apply, please send your updated resume highlighting your relevant experience for the role to 9773894375 (Walk-In Interview, Monday -Friday 3pm - 5pm )

Join Chawla Jewellers and be a part of a team that is dedicated to excellence in every aspect of customer care. We look forward to welcoming a Customer Care Executive who will help us continue to deliver unparalleled service and build lasting relationships with our valued customers.

Chawla Jewellers is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Pay: ₹23,000.00 - ₹45,000.00 per month

Ability to commute/relocate:

- Preet Vihar, Delhi, Delhi: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9773894375