Customer Care Executive

3 days ago

Paschim Vihar Delhi Delhi, India Mantra Care Full time

**Job Title - Customer Care ( Telecaller )**

**Experience**: 0-2 years (Freshers are welcome to apply)

**Contact Person**: Tamanna(9718011142)

**About Eye Mantra Hospital**

Eye Mantra Hospital is a leading provider of advanced eye care services, offering specialized treatments in LASIK, Cataract, Retina, Glaucoma, and Pediatric Ophthalmology. With a commitment to affordability and quality, we aim to make exceptional eye care accessible to all.

**Position Overview**

We are seeking a dynamic and results-driven **Customer Care ( Telecaller )** to join our team. In this role, you will interact directly with potential and existing patients, introducing them to our services and helping them schedule consultations and treatments. Your role will be instrumental in guiding patients and supporting our mission of accessible, expert eye care.

**Key Responsibilities**
- Conduct outbound calls to prospective patients using provided leads/databases.
- Effectively communicate the benefits of our treatments (e.g., LASIK, Cataract, Retina procedures).
- Convert telephonic inquiries into confirmed OPD appointments and consultations.
- Handle incoming patient inquiries with professionalism and empathy.
- Maintain accurate records of calls, follow-ups, and outcomes using CRM tools.
- Coordinate with front desk staff and medical teams to schedule patient appointments.
- Meet daily and weekly targets related to call volume and appointment bookings.
- Deliver exceptional customer service to ensure high patient satisfaction and conversion rates.

**Qualifications and Skills**
- Strong verbal communication and interpersonal skills in **Hindi and English**.
- Ability to engage, persuade, and build rapport with patients.
- Experience with telecalling, CRM systems, or sales processes is a plus.
- Resilience and motivation to handle objections and continue follow-ups.
- Basic knowledge of healthcare or eye care is an added advantage.
- Previous experience in healthcare sales, telesales, or customer service is preferred but not mandatory.

**Job Details**
- **Salary**: ₹15,000 - ₹25,000 per month (Based on experience and performance)
- **Schedule**: Day shift

**Language Requirements**:

- Hindi (preferred)
- English (preferred)

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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