Customer Care Executive

**Job Summary**:
Age limit 18 to 30

As a Customer Care Executive (Fresher), you will be the front line of our company's interaction with our valued customers. This entry-level position offers an exciting opportunity for individuals with limited work experience to kick-start their career in customer service. You will receive comprehensive training and support to deliver exceptional service and assist customers with inquiries, concerns, and requests across various communication channels.

**Responsibilities**:
2. Listen actively to customers to understand their needs, empathize with their experiences, and provide appropriate solutions or assistance.

4. Provide accurate information about products, services, pricing, and policies to assist customers with their inquiries and decision-making process.

5. Troubleshoot technical issues, billing discrepancies, and service disruptions, escalating complex issues to senior team members or supervisors as needed.

6. Document customer interactions, including details of inquiries, resolutions, and follow-up actions, accurately and comprehensively in the company's CRM system.

7. Collaborate with cross-functional teams, including sales, technical support, and operations, to address customer needs and ensure timely resolution of issues.

8. Stay updated on product updates, promotions, and company policies to provide customers with relevant and up-to-date information.

9. Adhere to established procedures, protocols, and compliance standards to ensure the confidentiality and security of customer information.

10. Participate in training sessions, coaching sessions, and skill development activities to enhance your knowledge, proficiency, and confidence in delivering exceptional customer service.

**Qualifications**:
1. High school diploma or equivalent required; additional education or relevant certifications in customer service or communication preferred.

2. No prior work experience required; however, customer service experience in retail, hospitality, or other industries is a plus.

3. Excellent communication skills, both verbal and written, with the ability to convey information clearly, concisely, and effectively.

4. Active listening skills and the ability to empathize with customers' concerns while maintaining a positive and professional demeanor.

6. Strong problem-solving skills with the ability to think critically, analyze situations, and propose viable solutions.

7. Ability to multitask effectively, prioritize tasks, and manage time efficiently in a fast-paced environment.

8. Willingness to work flexible hours, including evenings, weekends, and holidays, as needed to support 24/7 customer care operations.

9. Positive attitude, adaptability, and a willingness to learn and grow in a dynamic and supportive team environment.

10. Fluency in additional languages may be an advantage, depending on the customer base served.

**Job Type**:
Full-time/Part-time

**Location**:
[Specify location or remote]

**Company Culture**:
[Describe company culture, values, and any other relevant information]

**How to Apply**:
**Equal Opportunity Employer**:
**Job Types**: Full-time, Fresher

**Salary**: ₹12,000.00 - ₹15,900.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Joining bonus
- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person