
Customer Care Executive
1 week ago
Job Title: Customer Care Executive
Summary:
Roles and Responsibilities:
- Resolving customer complaints and issues to ensure customer satisfaction
- Providing product information and assistance to customers
- Processing orders, returns, and exchanges
- Maintaining accurate customer records and documentation
- Collaborating with other departments to resolve customer issues
- Identifying and escalating priority issues to management
- Providing feedback to management on customer trends and issues
Qualifications:
- 1 year of experience in a customer care department
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work well under pressure and in a fast-paced environment
- Proficiency in Microsoft Office and customer service software
- High school diploma or equivalent required, Bachelor's degree preferred
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