Guest Relations Executive

2 days ago

Idukki Kerala, India Willmount Resorts Full time

We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.

In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.

Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

**Responsibilities**
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Managerwhen needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards

**Requirements and skills**
- Proven experience as a Guest Relations Officer
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills
- Diploma or BSc/BA in Hospitality Management is preferred

**Job Types**: Full-time, Fresher

**Salary**: ₹11,000.00 - ₹13,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Internet reimbursement
- Leave encashment
- Paid sick time

Schedule:

- Day shift
- Flexible shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Idukki, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)
- Malayalam (preferred)

Shift availability:

- Overnight Shift (preferred)

**Speak with the employer**
+91 9037780344

  • Guest Relation Executive

    6 days ago

    Idukki, India Hawk hospitality Full time

    **HAWK HOSPITALITY** Job Title**:Guest Relation Executive** Department: Front Office / Guest Services Location: Idukki, Kerala Reports To: Front Office Manager / Guest Relations Manager **Job Summary**: We are Seeking for Guest Relation Executive to our hotel and resort, your primary responsibility is to ensure guests enjoy a memorable and seamless...

  • Guest Relations Executive

    1 week ago

    Kochi, Kerala, India Zeak us solution Full time

    **Guest Relations Executive** **Location**: Ernakulam, Kerala **Salary**: Negotiable (Based on Experience) **Experience**: Fresher or Experienced **Gender**:Female** **Age**: 20 - 28 years **Qualification**: Graduation **Employment Type**: Full-Time Job Summary: Key Responsibilities: - **Guest Interaction**: Greet and assist guests in a professional and...

  • Guest Relation Executive

    6 days ago

    Calicut, Kerala, India Edhini Health Care LLP Full time

    The Guest Relations Executive is responsible for ensuring an exceptional guest experience by providing personalized service and addressing any concerns or requests. This role is pivotal in creating a welcoming and positive environment for guests, managing their needs throughout their stay, and ensuring high standards of service are maintained at all...

  • Guest Relation Executive

    1 week ago

    Kovalam, Thiruvananthapuram, Kerala, India Anandalakshmi Ayurveda Retreat Chowara Full time

    The Guest Relation Executive is responsible for ensuring a warm, welcoming, and seamless guest experience throughout their stay at the Ayurvedic Retreat. The role involves coordinating with the Ayurveda department, managing guest communications, supporting retreat programs, and ensuring complete guest satisfaction in line with the retreat's wellness...

  • Guest Relation Executive

    2 weeks ago

    Calicut, Kerala, India Kovilakam Residency (P)Ltd Full time

    A "Guest Relation Executive" in a hotel is primarily responsible for providing a welcoming and personalized experience to guests upon arrival, addressing their needs and inquiries throughout their stay, handling complaints effectively, and ensuring overall guest satisfaction by promoting the hotel's amenities and local attractions, all while maintaining a...

  • Guest Relation Executive

    6 days ago

    Thiruvananthapuram, Kerala, India Skylar seaview Full time

    **Key Responsibilities**: - Greet and welcome guests upon arrival, ensuring a smooth check-in process. - Handle guest inquiries, requests, and complaints in a timely and professional manner. - Provide information about the resort, nearby attractions, restaurants, and activities. - Coordinate with different departments (housekeeping, F&B, maintenance) to...

  • Guest Relations Executive

    2 weeks ago

    Idukki, KL, IN Willmount Resorts Full time

    A Guest Relations Executive in a resort is responsible for ensuring a positive experience for guests by addressing their needs and concerns This role involves a combination of customer service communication and problem-solving skills Here are the key responsibilities of a Guest Relations Executive in a resort Candidates Only Male Candidates are preferred...

  • Guest Relation Executive

    2 weeks ago

    Kochi, Kerala, India Marriott International, Inc Full time

    **Additional Information** **Job Number**24211375 **Job Category**Rooms & Guest Services Operations **Location**Four Points by Sheraton Kochi Infopark, Infopark Kochi Phase 1 Campus, Kochi, Kerala, India, 682042 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of...

  • Guest Relations Executive

    1 week ago

    Kochi, Kerala, India Marriott International, Inc Full time

    **Job Number** 24078436 **Job Category** Rooms & Guest Services Operations **Location** The Artiste Kochi a Tribute Portfolio Hotel, W8V8 QV8 Project site, Prestige Forum Mall, Bund Rd, Kochi, Kerela, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...

  • Gre -guest Relation Executives (with Hotels

    6 days ago

    Kerala, India Seven's Enterprises Full time

    Company Name:Hotels / Resorts - Position:GRE -GUEST RELATION EXECUTIVES - Location:Kerala - No.of.Vacancies:15 - Annual CTC:260000 - Qulification:Any - Experience:1years to 6 years - Languages: English Hindi Malyalam Tamil - Allowance:Food & Accommodation **Company Profile**: