Guest Relations Executive
2 weeks ago
A Guest Relations Executive in a resort is responsible for ensuring a positive experience for guests by addressing their needs and concerns This role involves a combination of customer service communication and problem-solving skills Here are the key responsibilities of a Guest Relations Executive in a resort Candidates Only Male Candidates are preferred Welcome and Check-in Greet guests upon arrival and provide a warm welcome Assist with the check-in process ensuring a smooth and efficient experience Guest Services Act as a point of contact for guests throughout their stay addressing inquiries and providing information about resort facilities and services Handle special requests and preferences for guests such as room preferences dietary requirements or special occasions Issue Resolution Address and resolve guest complaints or concerns in a timely and satisfactory manner Collaborate with other departments such as housekeeping or maintenance to resolve issues promptly Concierge Services Provide concierge services including arranging transportation making restaurant reservations and assisting with tour bookings Offer recommendations for local attractions dining and entertainment Communication Maintain effective communication with guests ensuring they are informed about resort events policies and any changes Use multiple communication channels such as phone email and in-person interactions to stay connected with guests Guest Feedback Collect and analyze guest feedback through surveys reviews and direct interactions Use feedback to identify areas for improvement and implement changes to enhance guest satisfaction VIP Guest Handling Identify and prioritise VIP guests ensuring they receive special attention and personalised services Coordinate with other departments to fullfill special requests for VIP guests Upselling and Promotion Promote resort amenities and services to guests encouraging upsells and cross-sells Inform guests about promotions packages and loyalty programs to enhance their experience Emergency Response Be prepared to handle emergency situations and assist guests in the event of evacuations or other safety concerns Communicate emergency procedures to guests and ensure their safety Documentation Maintain accurate guest records including preferences special requests and any incidents Prepare reports on guest feedback issues and resolutions Training and Development Participate in ongoing training to stay updated on resort services policies and procedures Train and mentor junior staff in guest relations responsibilities Cultural Sensitivity Demonstrate cultural sensitivity and awareness to cater to a diverse range of guests This can also be searched for the position of GRE Customer Relations Hospitalilty Guest Handling Hotel Management Fresher Trekking Guide Supervision Male Job Types Full-time Permanent Fresher Pay 14 000 00 - 17 000 00 per month Benefits Commuter assistance Food provided Leave encashment Ability to commute relocate Idukki Kerala Reliably commute or willing to relocate with an employer-provided relocation package Preferred Education Bachelor s Preferred Experience Hotel management 1 year Required Hospitality 1 year Required Supervising 1 year Required Language Malayalam Preferred English Preferred Work Location In person Speak with the employer 91 8714410344
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Guest Relation Executive
6 days ago
Idukki, India Hawk hospitality Full time**HAWK HOSPITALITY** Job Title**:Guest Relation Executive** Department: Front Office / Guest Services Location: Idukki, Kerala Reports To: Front Office Manager / Guest Relations Manager **Job Summary**: We are Seeking for Guest Relation Executive to our hotel and resort, your primary responsibility is to ensure guests enjoy a memorable and seamless...
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Guest Relation Executive
2 weeks ago
Shoranur, KL, IN Plaza Catering Services Full timeJob Title Guest Relation Executive Department Hospitality and Hotel Management Location On-site Position Guest Relation Executive Female Plaza Catering Services is looking for a Guest Relation Executive to join our growing team Requirements Minimum 2 years of experience in the Food Beverage industry Strong lead management and guest coordination skills...
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Guest Relation Executive
5 days ago
Kottayam, KL, IN Olga resorts Full timeAs a Guest Relations Executive you will be the face of Olga Resorts ensuring every guest feels welcomed valued and cared for Your primary responsibility is to enhance the guest experience by providing personalized service handling guest inquiries and resolving issues efficiently and courteously Key Responsibilities Greet guests warmly and assist with...
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Guest Relations Executive
2 days ago
Idukki, Kerala, India Willmount Resorts Full timeWe are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as...
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Guest Relation Executive
1 day ago
Cannanore, KL, IN gekinformation Full timeGreet and welcome guests warmly upon arrival Assist guests with check-in check-out processes and provide necessary information Handle guest inquiries requests and complaints professionally and promptly Coordinate with different departments housekeeping F B reservations etc to ensure seamless service Maintain guest records and update CRM guest history for...
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Guest Relation Executive
4 weeks ago
Kollam, KL, IN Fragrant Nature Resort Full timeKey Responsibilities Greet and welcome guests warmly upon arrival Assist guests with check-in check-out and escort them when required Provide personalized services and handle VIP long-stay repeat guest needs Manage guest feedback resolve complaints promptly and escalate when needed Coordinate with other departments housekeeping F B spa etc to ensure guest...
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Guest Relation Executive
3 weeks ago
Kottayam, KL, IN Rhythm Kumarakom Full timeResponsibilities include Welcoming guests during check-in and ensuring a smooth departure at check-out Handling guest complaints and resolving issues efficiently Providing information about hotel amenities services and local attractions Coordinating with other departments to ensure a seamless guest experience Managing guest records and maintaining accurate...
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Guest Relation Executive
4 weeks ago
Kottayam, KL, IN Rhythm Kumarakom Full timeResponsibilities Warmly welcome guests upon arrival and assist with check-in and check-out procedures Address guest inquiries complaints and requests in a professional and timely manner Provide information about hotel amenities services and local attractions Coordinate with other departments to ensure a smooth guest experience Maintain accurate records of...
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Guest Relations Executive
7 days ago
Kottayam, KL, IN Rhythm Kumarakom Full timeResponsibilities include Welcoming guests during check-in and ensuring a smooth departure at check-out Handling guest complaints and resolving issues efficiently Providing information about hotel amenities services and local attractions Coordinating with other departments to ensure a seamless guest experience Managing guest records and maintaining accurate...
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Guest Relation Executive
4 weeks ago
Angamali, KL, IN Skye hospitality Full timeGuest interaction Greet guests warmly answer phones and provide information about hotel amenities and local attractions Check-in check-out Handle guest registration issue keys or key cards process payments and manage check-out procedures Reservations Take and confirm reservations manage booking systems and handle cancellations Problem resolution Address...