Guest Relations Executive

3 days ago

Idukki KL IN Willmount Resorts Full time

A Guest Relations Executive in a resort is responsible for ensuring a positive experience for guests by addressing their needs and concerns This role involves a combination of customer service communication and problem-solving skills Here are the key responsibilities of a Guest Relations Executive in a resort Candidates Only Male Candidates are preferred Welcome and Check-in Greet guests upon arrival and provide a warm welcome Assist with the check-in process ensuring a smooth and efficient experience Guest Services Act as a point of contact for guests throughout their stay addressing inquiries and providing information about resort facilities and services Handle special requests and preferences for guests such as room preferences dietary requirements or special occasions Issue Resolution Address and resolve guest complaints or concerns in a timely and satisfactory manner Collaborate with other departments such as housekeeping or maintenance to resolve issues promptly Concierge Services Provide concierge services including arranging transportation making restaurant reservations and assisting with tour bookings Offer recommendations for local attractions dining and entertainment Communication Maintain effective communication with guests ensuring they are informed about resort events policies and any changes Use multiple communication channels such as phone email and in-person interactions to stay connected with guests Guest Feedback Collect and analyze guest feedback through surveys reviews and direct interactions Use feedback to identify areas for improvement and implement changes to enhance guest satisfaction VIP Guest Handling Identify and prioritise VIP guests ensuring they receive special attention and personalised services Coordinate with other departments to fullfill special requests for VIP guests Upselling and Promotion Promote resort amenities and services to guests encouraging upsells and cross-sells Inform guests about promotions packages and loyalty programs to enhance their experience Emergency Response Be prepared to handle emergency situations and assist guests in the event of evacuations or other safety concerns Communicate emergency procedures to guests and ensure their safety Documentation Maintain accurate guest records including preferences special requests and any incidents Prepare reports on guest feedback issues and resolutions Training and Development Participate in ongoing training to stay updated on resort services policies and procedures Train and mentor junior staff in guest relations responsibilities Cultural Sensitivity Demonstrate cultural sensitivity and awareness to cater to a diverse range of guests This can also be searched for the position of GRE Customer Relations Hospitalilty Guest Handling Hotel Management Fresher Trekking Guide Supervision Male Job Types Full-time Permanent Fresher Pay 14 000 00 - 17 000 00 per month Benefits Commuter assistance Food provided Leave encashment Ability to commute relocate Idukki Kerala Reliably commute or willing to relocate with an employer-provided relocation package Preferred Education Bachelor s Preferred Experience Hotel management 1 year Required Hospitality 1 year Required Supervising 1 year Required Language Malayalam Preferred English Preferred Work Location In person Speak with the employer 91 8714410344

  • Guest Relations Executive

    4 days ago

    Idukki, India Willmount Resorts Full time ₹ 1,68,000 - ₹ 2,04,000 per year

    A Guest Relations Executive in a resort is responsible for ensuring a positive experience for guests by addressing their needs and concerns. This role involves a combination of customer service, communication, and problem-solving skills. Here are the key responsibilities of a Guest Relations Executive in a resort:Candidates: Only Male Candidates are...

  • Guest Relation Executive

    2 weeks ago

    Idukki, India Aveda Mountains and Mist Full time

    The Resort Guest Relations Executive plays a pivotal role in ensuring exceptional guest experiences and satisfaction throughout their stay. As the primary point of contact for guests, this role requires excellent communication, problem-solving skills, and a genuine passion for hospitality. The Guest Relations Executive is responsible for anticipating guest...

  • Guest Relations Executive

    2 weeks ago

    Idukki, India Willmount Resorts Full time

    We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as...

  • Guest Relation Executive

    2 weeks ago

    Kollam, KL, IN Fragrant Nature Resort Full time

    Key Responsibilities Greet and welcome guests warmly upon arrival Assist guests with check-in check-out and escort them when required Provide personalized services and handle VIP long-stay repeat guest needs Manage guest feedback resolve complaints promptly and escalate when needed Coordinate with other departments housekeeping F B spa etc ...

  • Guest Relations Executive

    2 weeks ago

    Kankon, GA, IN KAFMAR ENVIRONMENTAL SERVICES Full time

    Job Title Guest Relation Executive Job Summary The Guest Relation Executive is responsible for delivering exceptional guest experiences from check-in to check-out This role involves anticipating guest needs resolving concerns promptly and ensuring every guest feels welcomed valued and satisfied during their stay at the resort Key...

  • Guest Relation Executive

    2 weeks ago

    Udaipur, RJ, IN forehotels.com Full time

    Join Our Team at Udaipur Location Udaipur Rajasthan Position Guest Relations Executive Salary 22 000 - 24 000 month Service Charge Perks Tips Food and Accommodation provided About The Hotel The hotel is a magnificent heritage property situated on the picturesque banks of Lake in Udaipur Built in the 18th century the...

  • Guest Relations Executive

    2 weeks ago

    Anjuna, GA, IN Vio Stays Full time

    A Guest Relations Executive is responsible for ensuring exceptional service experiences for guests by acting as the main point of contact between guests and the organization This role requires strong interpersonal skills problem-solving abilities and a proactive approach to resolving issues Key Responsibilities Connecting with guests prior to...

  • Guest Relations Executive/ Front Office Associate

    2 weeks ago

    Munnar, KL, IN Zero Degree Jungle Resort Full time

    Urgent opening for the following positions at Viripara-Munnar Guest Relation Executive Front office Associate Min 1 year Experience Restaurant Captain Commi 1 Job Type Full-time Pay 10 000 00 - 15 000 00 per month Work Location In person Speak with the employer 91 9495772588

  • Guest Service Associate

    1 week ago

    Idukki, KL, IN Hawk hospitality Full time

    Position Summary The Guest Service Associate - F B is responsible for delivering high-quality dining service to guests with courtesy efficiency and professionalism This role involves assisting in the daily operations of restaurants banquets in-room dining or lounges to ensure guest satisfaction and uphold service standards Key Responsibilities ...

  • ▷ 3 Days Left! Guest Service Associate

    3 days ago

    Idukki, KL, IN Willmount Resorts Full time

    Willmount Resorts is looking for friendly attentive and service-oriented Restaurant Serversto join our hospitality team at Willmount Vagamon As a server you will ensure guests receive a warm welcome timely service and a memorable dining experience amidst the serene hills of Vagamon Key Responsibilities Greet guests courteously and present menus with...