Guest Relation Executive

3 weeks ago


Kollam KL IN Fragrant Nature Resort Full time

Key Responsibilities Greet and welcome guests warmly upon arrival Assist guests with check-in check-out and escort them when required Provide personalized services and handle VIP long-stay repeat guest needs Manage guest feedback resolve complaints promptly and escalate when needed Coordinate with other departments housekeeping F B spa etc to ensure guest satisfaction Promote hotel services facilities and special offers Maintain guest profiles and preferences in the system for future reference Handle guest requests such as travel arrangements restaurant bookings and local information Ensure a high level of guest engagement and satisfaction at all times Job Type Permanent Pay 20 000 00 - 20 826 85 per month Location Kollam Kerala Preferred Work Location In person



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