Guest Relation Executive

3 weeks ago

Angamali KL IN Skye hospitality Full time

Guest interaction Greet guests warmly answer phones and provide information about hotel amenities and local attractions Check-in check-out Handle guest registration issue keys or key cards process payments and manage check-out procedures Reservations Take and confirm reservations manage booking systems and handle cancellations Problem resolution Address guest complaints and resolve issues promptly and professionally Administrative duties Maintain guest records handle cash and credit card transactions and manage the front desk area Service promotion Inform guests about special features such as the spa restaurants and events and promote hotel services Coordination Liaise with other departments including housekeeping sales and maintenance to ensure guest satisfaction and a smooth-running operation Required skills Strong communication and interpersonal skills Customer service and problem-solving abilities Ability to remain calm in high-pressure situations Basic computer skills Attention to detail and accuracy Job Types Full-time Permanent Fresher Pay 8 086 00 - 15 439 12 per month Benefits Food provided Health insurance Life insurance Paid sick time Paid time off Work Location In person

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