Front Office Executive

1 day ago

Indore Madhya Pradesh, India PULSE HOSPITAL & TRAUMA CENTER Full time

As the first point of contact for patients and visitors, the Front Office Executive plays a crucial role in creating a positive and welcoming environment. You will be responsible for managing the front desk operations, ensuring smooth patient flow, and providing excellent customer service.

**Key Roles and Responsibilities**:

- **Patient Registration and Admission**:

- Greet patients and visitors warmly and professionally.
- Register new patients and update existing patient information accurately.
- Handle patient admissions and discharge procedures efficiently.
- Verify patient insurance details and collect necessary co-payments.
- **Appointment Management**:

- Manage the doctor's calendar and ensure efficient scheduling to minimize wait times.
- Send appointment reminders to patients.
- **Communication and Coordination**:

- Answer and direct incoming calls to the appropriate departments or staff members.
- Respond to patient inquiries and provide accurate information about hospital services, visiting hours, and policies.
- Coordinate with various hospital departments, including nursing, billing, and lab services, to ensure seamless patient care.
- **Administrative Tasks**:

- Maintain a tidy and organized reception area.
- Manage and file patient records securely and confidentially.
- Process and manage billing and payment transactions.
- Handle incoming and outgoing mail and deliveries.
- **Customer Service**:

- Address patient complaints and concerns with empathy and professionalism, escalating issues to management when necessary.
- Ensure a positive and comforting experience for all patients and their families.

**Qualifications**:

- High school diploma or equivalent; a bachelor's degree is a plus.
- Proven experience in a front office or customer service role, preferably in a hospital or healthcare setting.
- Excellent communication and interpersonal skills.
- Proficiency in using hospital management software and MS Office Suite.
- Strong organizational and multitasking abilities.
- A compassionate and patient-friendly demeanor.
- Ability to handle stressful situations calmly and professionally.
- Fluency in Hindi and English is required; knowledge of other local languages is a plus.

Pay: ₹8,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Work Location: In person

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