Front Office Executive

3 weeks ago

Indore Madhya Pradesh India, Madhya Pradesh STAY10 Full time

Company Description

STAY10 Indore redefines hospitality by offering luxury serviced apartments that combine the comfort of home with top hotel amenities. Our thoughtfully designed apartments provide the ideal blend of space, flexibility, and personal touch for business travelers, relocating families, medical tourists, or extended stays. Located in a prime central area of Indore, we provide fully equipped modern kitchens, stylish furnishings, spacious living and dining areas, high-speed Wi-Fi, daily housekeeping, fresh linens, and 24/7 guest support. Our mission is to make every guest feel at home by creating a sense of belonging, comfort, and trust with the highest level of care and attention.


Role Description

This is a full-time, on-site role for a Front Office Executive located in Indore, Madhya Pradesh. The Front Office Executive will be responsible for managing front desk operations, ensuring a pleasant check-in and check-out experience, and maintaining an efficient and welcoming environment for all guests. As the main point of contact for guests, you’ll help create a positive first impression and uphold our commitment to exceptional service.


Key Responsibilities:

  • Managing reception duties such as guest greetings, room allocations, and registrations
  • Handling bookings, phone calls, inquiries, and coordinating with housekeeping and maintenance teams
  • Addressing guest complaints or requests promptly and professionally
  • Maintaining accurate records of guests and bookings in the property management system
  • Upselling hotel services and amenities when appropriate
  • Assisting management in day-to-day operations to ensure seamless guest service and satisfaction
  • Supervising cleanliness and presentation of the lobby and front office area
  • Supporting administrative and reporting tasks as required
  • Handling cash, billing, and payment processing
  • Conducting daily handover reports and collaborating with other shifts


Work Schedule: 12-hour shifts (rotational, including weekends and holidays)

Salary: ₹15,000–₹20,000 per month


Qualifications:

  • Minimum 2 years of experience in front office or guest relations, preferably in hotels, serviced apartments, or hospitality establishments
  • Diploma or Degree in Hotel Management, Hospitality, or a related field preferred
  • Strong interpersonal and communication skills (English and Hindi mandatory)
  • Proficiency in reception operations, POS systems, and booking platforms (Opera, IDS, etc. preferred)
  • Excellent organizational, time management, and multitasking abilities
  • Confidence in handling guest relations and problem-solving with a calm, professional attitude
  • Ability to coordinate housekeeping, room readiness, and maintenance effectively
  • Presentable appearance and strong sense of hospitality etiquette
  • Flexibility to work long shifts and on weekends or holidays when needed
  • Knowledge of safety, hygiene, and security protocols (preferred)
  • Demonstrated reliability, punctuality, and positive attitude
  • Ideally, candidates should be from Indore or nearby areas for better on-site availability and operational convenience


Industry: Hotels

Employment Type: Full-time, permanent

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