Csa (Customer Service Associate)

1 week ago

Delhi Delhi, India NIA Aviation Services Pvt. Ltd. Full time

Are you passionate about providing excellent customer service in a vibrant and diverse environment? Do you thrive in fast-paced settings? We are seeking enthusiastic individuals to join our team as Customer Service Associates (CSAs) at various airports across India.

**Responsibilities**:

- Welcome passengers and assist them with check-in procedures, baggage handling, and boarding processes.
- Provide courteous and efficient assistance to travelers with inquiries, including flight information, directions, and amenities within the airport.
- Assist passengers with special needs, such as unaccompanied minors, elderly passengers, or individuals with disabilities, ensuring their comfort and safety.
- Handle customer complaints and resolve issues in a professional and timely manner.
- Collaborate with airport staff and airlines to ensure smooth operations and exceptional customer experiences.
- Maintain cleanliness and organization in designated work areas, including ticket counters, gates, and boarding areas.
- Adhere to security protocols and regulations to ensure the safety and security of passengers and airport facilities.
- Stay updated on airline policies, procedures, and industry trends to provide accurate information to passengers.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹13,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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