Customer Service Associate

1 week ago

Delhi Delhi, India Hammer Head Global Solutions Pvt. Ltd. Full time

**Job Summary**

**Security Dispatcher**

**Responsibilities and Duties**

1. Call filed employees/clients (based in the US) to perform security checks.

2. Answers incoming calls regarding issues, service questions, and general client concerns.

3. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.

4. Update information in the service database/report during and after each call.

5. Work with the management team to stay updated on industry knowledge and be informed of any changes in company policies.

6. Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers.

7. Establish and manage communication with corporate, Clients, staff, and management.

9. Organize and prioritize office tasks to fulfill all administrative requirements.

10. Coordinate meetings with the US team.

11. Participate as needed in special department projects.

**Qualifications and skills**

1. Graduation or Equivalent

2. Prior customer service experience is a plus.

3. Time management

4. Collaboration skills

5. Problem-Solving/ Analysis

6. Personal effectiveness/credibility

7. Excellent communication and interpersonal skills

8. Technical capacity; Good knowledge of MS Office & Google products.

**Benefits**

All benefits will be mentioned in the Offer letter.

**Job type**: Full-time

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift
- US shift

Supplemental Pay:

- Overtime pay

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 2 years (preferred)

**Language**:

- English (required)

Work Location: In person

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