Customer Service

2 days ago

Delhi, India Paytm Full time

**About Us**

Paytm is India's leading financial services company that offers full-stack payments & financial

solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.

**About the team**:
The CST Team comprises of customer service agents who help customers pay bills, review or make changes to accounts, handle returns and answer frequently asked questions.

**About the role**:
**Expectations/ Requirements**:
1. Associate is the Key Liaison between the Customer and the organization

2. Responsible for managing the day-to-day operations of the customer service teams across the in-house social media channel

3. Ability to work with internal teams to resolve customer queries

4. Compose thoughtful and accurate messages or customize prepared responses to suit the requirement for a specific case

5. Demonstrate conflict resolution, negotiation, and de-escalation skills

6. Resolve customer challenges by identifying and escalating issues appropriately

**Superpowers/ Skills that will help you succeed in this role**:
1. High level of drive, initiative and self-motivation

2. 1+ years’ of experience in Customer Service Management

3. Exceptional multi-tasking skills

4. Strong problem-solving skills

**Educational Qualification**:
Graduate.

**Why join us**:

- A collaborative output driven program that brings cohesiveness across businesses through technology
- Improve the average revenue per use by increasing the cross-sell opportunities
- A solid 360 feedback from your peer teams on your support of their goals
- Respect, that is earned, not demanded from your peers and manager

**Compensation**:
If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed.

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